Customer Care Coordinator: Order Flow & Service Expert

LCI Brand; Augusta (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary and compensation

Health, Dental, and Vision Insurance

401(k) with match

Paid Time Off (PTO)

Job summary

A purpose-driven company seeks a Customer Care Coordinator in Augusta, Georgia, to assist with customer-related matters and support Customer Service Representatives. The ideal candidate will have a high school diploma and relevant work experience, with strong interpersonal skills and basic retail knowledge. Responsibilities include processing sales orders, communicating with customers and vendors, and conducting surveys to ensure satisfaction. Competitive salary and comprehensive benefits are offered, along with opportunities for career advancement.

Qualifications

• Must have relevant work experience in customer service or retail.
• Requires a friendly and positive demeanor when assisting customers.
• Ability to navigate computerized systems effectively.

Responsibilities

• Assist customers with all related inquiries and issues.
• Maintain positive interactions with customers and vendors.
• Process sales orders accurately and efficiently.
• Reconcile sales orders with available inventory.
• Survey customers about their satisfaction and follow up on complaints.

Skills

Interpersonal skills

Basic retail knowledge

Computerized checkout systems

Education

High school diploma

Tools

Axapta

Excel

Job description

A purpose-driven company seeks a Customer Care Coordinator in Augusta, Georgia, to assist with customer-related matters and support Customer Service Representatives. The ideal candidate will have a high school diploma and relevant work experience, with strong interpersonal skills and basic retail knowledge. Responsibilities include processing sales orders, communicating with customers and vendors, and conducting surveys to ensure satisfaction. Competitive salary and comprehensive benefits are offered, along with opportunities for career advancement.