Customer Care Coordinator I

SGS Consulting; Springfield (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

SGS Consulting in Springfield, IL seeks a proactive administrative assistant to support marketing materials updates, presentations, and field project coordination. You will coordinate visits, schedule management, and act as a key contact for internal teams and customers.

The role requires excellent communication, fluent English, and solid computer skills (Google products; familiarity with Microsoft products is a plus).

Qualifications

• High school diploma or equivalent required.
• Experience interacting with customers face-to-face preferred.
• Strong communication skills, both written and verbal.

Responsibilities

• Assist in updating brochures and marketing materials.
• Support in generating presentations and coordinating field projects.
• Serve as point of contact for internal and field teams for demonstrations and customer visits.
• Communicate dates and manage schedules with Motorola and customer contacts.
• Coordinate visits: book conference rooms, arrange meals, coordinate tours and events.
• Assist with facility management duties as needed.
• Perform other duties to ensure excellent customer experience.

Skills

Friendly and welcoming

Professional appearance

Customer interaction

Proactive

Attention to detail

Multitasking

Education

HSD

Job description

Job Responsibilities

The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations. The candidate will act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits. Duties include communicating dates and managing schedules with a variety of Motorola and customer contacts. Manage the actual visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details of local and Chicago and events and attractions, and greeting customers and Motorola teams. The position entails aspects of facility management as well. Other duties can and will be assigned as necessary to fulfill the customer experience requirement. The successful candidate must possess excellent interpersonal skills, a solid ability to communicate both verbally and written. Must be fluent with Google products, nice-to-have Microsoft products knowledge, and possess overall strong computer skills. Must be reliable and flexible to assume and complete a variety of tasks and responsibilities.

Skills

• Friendly and welcoming
• professional appearance and attitude
• experience interacting with customers face to face and need to have intermediate level computer skills
• proactive
• Attention to Detail
• Multitasking Abilities

Education/Experience

HSD