Customer Service Representative

Motorola Solutions; United States; Hybrid; USD 40,000 - 60,000; Full time

Job summary

Motorola Solutions is looking for a Customer Service Representative within its Channel Operations team in the United States. This role involves assisting with account management, troubleshooting issues, and providing administrative support to the sales team.

The ideal candidate should be detail-oriented, possess strong communication skills, and have at least 2 years of experience in customer support roles. The position requires working a hybrid schedule, with two days a week onsite.

Qualifications

• 2+ years of experience in Sales Operations, Customer Support, or Sales Administrative roles.
• Demonstrated support mindset and ability to see issues through to resolution.
• Ability to work a hybrid schedule, reporting onsite two days a week.

Responsibilities

• Assist in day-to-day back-office activities including account setups and modifications.
• Develop and implement methods for handling support resolutions to increase efficiency.
• Interact daily with departments to resolve blockers and ensure sales teams are supported.

Skills

Strong Written & Reading Skills

Clear Spoken English

Salesforce proficiency

Help Desk Experience

Detail oriented

Education

High School Diploma or equivalent

Bachelor’s Degree

Tools

Salesforce CRM

Zendesk

Jira

Job description

Job Description

The Customer Service Representative within the Channel Operations team plays a key role in the Worldwide Video Sales Operations Team, helping the sales team get their job done. In this role, you will assist in day-to-day back-office activities including but not limited to account setups/modifications, contracts, account data gathering, coordinating people and information to troubleshoot issues that arise, opportunity management and order tracking. To be successful means you are providing heavy administrative support, can juggle multiple requests, have a clear understanding of processes and systems and are a reliable team player.

Currently, the department is undergoing a strategic shift toward a Triage model, moving from traditional case management to real-time, high-responsiveness support. This transition requires a team capable of maintaining a consistent online presence to handle live inquiries and urgent troubleshooting across Salesforce and help-desk platforms.

Key Responsibilities

• Partner Onboarding & Account Maintenance
  • Manage day-to-day back-office activities including account setups, modifications, and account data gathering.
  • Coordinate people and information to troubleshoot onboarding issues as they arise.
  • Support the tracking and resolution of tasks related to partner setup and entitlement management.
• Operational Resolution & Process Improvement
  • Act as the primary point of contact for resolving a diverse range of support cases, including onboarding inquiries, account setups, quote & order troubleshooting, and any general partner lifecycle issues.
  • Develop and implement standardized, repetitive methods for handling support resolutions to increase efficiency.
  • Manage the ongoing documentation of case management and troubleshooting processes.
• Cross-Functional Collaboration
  • Interact daily with departments including Order Management, Finance, IT, and Customer Success to resolve blockers.
  • Coordinate with internal stakeholders to ensure sales teams are supported.
  • Bridge the time gap for global teams to reduce resolution turnaround times.
• Communication & Coordination
  • Maintain clear, consistent communication via email, Slack, and video calls with internal stakeholders.
  • Act as a reliable team player to juggle multiple requests and provide heavy administrative support.

Key Competencies and Qualifications

• Strong Written & Reading Skills: Essential for daily management of professional email correspondence and Slack communications with internal stakeholders.
• Clear Spoken English: Comfortable and understandable during daily internal video calls and team briefings.
• Operational Flexibility & Accessibility: Ability to work a hybrid schedule, including a mandatory requirement to be on-site at the Kraków office two days per week.
• Commitment to high responsiveness and maintaining a consistent online presence for live incoming phone calls and real-time support requests.
• Salesforce proficiency: Experience with Salesforce CRM is a signifiant plus (not required), but the ability to learn new sales applications quickly is essential.
• Help Desk Experience: Familiarity with Help Desk or Ticketing software (e.g., Zendesk, Jira, or similar).
• Self-Mastery: Ability to multitask and adapt to an ever-changing environment.
• Detail oriented with strong attention to accuracy.

Minimum Qualifications

• High School Diploma or equivalent (GED). Bachelor’s Degree is a plus, but not required.
• 2+ years of experience in Sales Operations, Customer Support, or Sales Administrative roles.
• Demonstrated support mindset with a strong aptitude for seeing issues through to resolution.

Inclusion and Diversity

Motorola Solutions embraces a diverse pool of candidates in its recruitment activities. We consider all qualified applicants and do not discriminate based on age, gender identity, biological sex, sexual orientation, intersex status, race, national or ethnic origin, religion, disabilities or health conditions, marital or family status and other areas of potential difference.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.