Customer Care Coordinator I

SGS Consulting; Alton (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

SGS Consulting seeks a versatile professional in the United States, Illinois, Alton, to support marketing and client-facing activities. The role involves updating brochures, producing marketing materials such as videos, and helping generate presentations for demonstrations and events.

The successful candidate will serve as a primary contact for internal and field project teams, coordinating schedules with Motorola contacts and customers, arranging visits, meals, tours, and logistics, and

Qualifications

• Strong interpersonal and written/verbal communication skills.
• Experience interacting with customers face to face.
• Proficiency with Google Workspace; Microsoft products knowledge a plus.

Responsibilities

• Assist updating brochures and creating marketing materials such as videos and presentations.
• Coordinate visits and communications with internal teams and customers; manage schedules with Motorola contacts.
• Support facility management tasks and overall customer experience initiatives.

Skills

Interpersonal skills

Google Workspace

Microsoft products knowledge

Education

HSD

Job description

Job Responsibilities:

• The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations.
• The candidate will act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits. Duties include communicating dates and managing schedules with a variety of Motorola and customer contacts. Manage the actual visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details of local and Chicago and events and attractions, and greeting customers and Motorola teams.
• The position entails aspects of facility management as well. Other duties can and will be assigned as necessary to fulfill the customer experience requirement.
• The successful candidate must possess excellent interpersonal skills, a solid ability to communicate both verbally and written. Must be fluent with Google products, nice-to-have Microsoft products knowledge, and possess overall strong computer skills. Must be reliable and flexible to assume and complete a variety of tasks and responsibilities.

Skills:

• Friendly and welcoming, professional appearance and attitude, experience interacting with customers face to face and need to have intermediate level computer skills, proactive, Attention to Detail, Multitasking Abilities.

Education/Experience:

• HSD