Customer Success & Sales Coordinator

MRA Recruiting Services; Des Moines (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

American Cable & Harness | Electronic Technologies International in Des Moines, IA is seeking a Customer Success & Sales Coordinator to manage customer communications, quotes, orders, and production status. You will work cross-functionally with Purchasing, Engineering, and Production to meet delivery dates and drive customer satisfaction.

The role emphasizes strong organizational skills, a customer-focused mindset, and effective collaboration with internal teams to support sales and operations.

Qualifications

• 2+ years in customer service, inside sales, or manufacturing support.
• Experience in manufacturing environments preferred.
• Strong quoting, order entry, and production scheduling knowledge.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, Excel, Outlook, ERP systems, and CRM software.
• High attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Serve as the primary point of contact for orders, deviations, delivery schedules, quality concerns, and general inquiries.
• Set up new customers, process sales orders, and enter shop orders into the ERP system.
• Monitor production status and provide customers and internal teams with updates on delivery schedules.
• Coordinate with Purchasing, Engineering, and Production to establish shipment dates and resolve issues.
• Manage customer complaints and coordinate resolution of quality issues and RMAs.
• Maintain customer stocking programs and support customer forecasting requirements.
• Own and maintain the quote process and prepare quotations with Engineering and Operations.
• Follow up on requotes and coordinate new opportunities with the Sales Manager.
• Support the Sales Manager with new account development and lead generation activities.
• Assist with maintaining CRM activity and pipeline tracking.
• Assist with customer compliance requirements (IMDS, REACH, RoHS).
• Collaborate with Production, Purchasing, and Engineering to fulfill orders smoothly.
• Support continuous improvement efforts and cross-functional tasks.

Skills

Customer service

Inside sales

Communication

Multitasking

Attention to detail

Cross-functional teamwork

Tools

Microsoft Office

Excel

Outlook

ERP systems

CRM software

Job description

Customer Success & Sales Coordinator

American Cable & Harness | Electronic Technologies International

Des Moines, Iowa

Position Summary

The Customer Success & Sales Coordinator serves as the primary point of contact for customers and plays a critical role in supporting sales and operations. This position is responsible for managing customer communications, coordinating quotes and cut sheets, processing orders, monitoring production status, and ensuring customer expectations are met. The ideal candidate will possess strong organizational skills, a customer-focused mindset, and the ability to effectively communicate with internal teams to drive successful outcomes.

Essential Duties And Responsibilities

Customer Service

• Serve as the primary point of contact for customers regarding orders, product deviations, delivery schedules, quality concerns, and general inquiries
• Set up new customers, process sales orders, and enter shop orders into the ERP system
• Monitor production status and provide customers and internal teams with updates on delivery schedules
• Coordinate with Purchasing, Engineering, and Production to establish shipment dates and resolve issues
• Manage customer complaints and coordinate resolution of quality issues and RMAs
• Maintain customer stocking programs and support customer forecasting requirements

Quoting and Sales Support

• Own and maintain the quote process
• Enter quote requests and prepare quotations in conjunction with Engineering and Operations
• Follow up on requotes and coordinate new opportunities with the Sales Manager
• Support the Sales Manager with new account development and lead generation activities
• Assist with maintaining CRM activity and pipeline tracking.

Regulatory and Compliance Support

• Assist with customer compliance requirements to include, but not limited to: IMDS, REACH, RoHS, Customer-specific documentation requests

Production and Operational Support

• Collaborate closely with Production, Purchasing, Engineering to ensure smooth order fulfillment
• Support continuous improvement efforts and recommend process enhancements
• Perform additional duties and cross-functional support activities as assigned

Qualifications

• 2+ years of experience in customer service, inside sales, or manufacturing support preferred
• Experience in manufacturing environments is highly preferred
• Strong understanding of quoting, order entry, and production scheduling processes
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office, Excel, Outlook, ERP systems, and CRM software
• High level of attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and collaboratively with cross-functional teams

Physical Requirements

• Occasional lifting of up to 20–40 pounds