Customer Care Coordinator

Dynamix Physical Therapy Llc; Paris (TN); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, and Vision insurance

Life insurance

Prescription coverage

401(k) retirement plan with company 1:

Job summary

Dynamix Physical Therapy Llc is seeking a Clinic Director and Chief Clinical Officer to lead daily operations and elevate the patient experience in a dynamic clinic environment.

The role requires hands-on leadership, superb customer service, and collaboration with clinicians, staff, and insurance providers to ensure seamless care and billing workflows.

Qualifications

• Create a “wow” experience for every customer daily.
• Provide elite customer service with professionalism and personalization.
• Interact with customers, doctors, nurses, case workers, insurance representatives and billing agents.
• Maintain HIPAA compliance at all times.

Responsibilities

• Engage with customers on entry with direct eye contact and conversation.
• Answer the phone promptly and with a smile.
• Schedule new patients and re-visits using cluster booking.
• Send a request to insurance center for verification/authorization through the referral system.
• Check patient in and collect payment.
• Balance the payment log with daily collections.
• Explain registration paperwork to patients and collect required documents.
• Scan registration information, script, insurance cards, and licenses into the chart.
• Support patients with billing questions.
• Communicate schedule changes to therapists throughout the day.

Skills

Highly Organized

Friendly & Interactive

Punctual

Flexible

Dedicated

Job description

Clinic Director and Chief Clinical Officer

Full-time or Part-time:

Full-time

Job Description:

Create a “wow” experience for every customer daily. The goal of this position is to provide an exceptional customer experience through elite customer service with professionalism and personalization. The person must be friendly, respectful, and interactive with customers, doctors, nurses, case workers, insurance representatives and billing agents. They will represent the Dynamix brand and assist the clinic by helping promote the Dynamix brand at all times.

Accountability :

Engage with customer upon entering the clinic with direct eye contact and conversation

Answer the phone promptly and with a smile

Call to schedule new patients and re-visits to ensure prescribed frequency using cluster booking

Send a request to insurance center for verification/authorization through G-drive Referral Status Spreadsheet

Check patient in Prompton arrival and collect patient payment

Balance payment log with collections daily

Schedule out the entire POC with the patient on their first visit or when a new script is provided

Monitor auth board in G-Drive daily

Go into the reception area with the new patient and explain all registration paperwork including patient liability

Scan all registration information, script, cc of insurance card, and driver’s license in patients’ chart

Support patients with billing questions

Courtesy call IE patients the day before eval

Communicate with referrals to collect script, demographic, and insurance information on patients

Send charts as requested to authorized recipients

Inform therapists of schedule changes throughout the day

Collect inventory of all supplies for the clinic weekly for ordering

Run Missed Notes Report at list 2 times a week and give to therapist

Review Delayed Claims Report every morning

Complete the Daily Stat Grid to create weekly targets

Maintain the % Prescribed Tracking Spreadsheet

Complete the Marketing Tracking Spreadsheet daily

Review and report to billing on monthly statement reviews

Monitor clinic for cleanliness and neatness continuously

Always maintain a paperless goal and a neat workspace

Always maintain HIPAA compliance

Attend and participate in Training Camps and company events

Personality Traits

Highly Organized

Friendly and interactive

Punctual

Flexible

Dedicated

Dynamix Physical Therapy is an equal-opportunity employer.

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Paid Time Off (PTO).
• Health, Dental, and Vision insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.