Customer Care Coordinator

Lifeway-Mobility-Holdings-LLC; Denver (CO); On-site; USD 38,000 - 48,000; Full time

Job summary

Lifeway Mobility, a provider of accessibility solutions, is hiring a Customer Care Coordinator in Denver. You will be the first contact for prospective customers, qualify leads, schedule evaluations, and ensure notes are accurately captured in CRM.

The role requires 2+ years in a similar position, excellent communication, strong organization and time management, and proficiency with MS Office and CRM software. You will work with the sales team to support a seamless handoff to evaluators.

Qualifications

• 2+ years in a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in MS Office and CRM software.

Responsibilities

• Answering phone calls, voicemails, and emails from prospective customers.
• Qualifying leads and scheduling evaluations for the sales team.
• Documenting notes in CRM and coordinating with the sales team and branch.
• Preparing customers and families for evaluations.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

MS Office

CRM software

Tools

CRM software

ERP system

MS Office

Job description

Posted Monday, August 24, 2026 at 4:00 AM

Are you a Customer Service professional looking for a position where you have the opportunity to change lives every day? Lifeway Mobility, a provider of accessibility solutions to individuals with limited mobility, has just the job for you!

Our Customer Care Coordinators (CCC) are the first point of contact for our prospective customers. They are responsible answering and returning phone calls from customers looking for solutions, for ensuring that Lifeway’s products will meet the needs of the customer, and for scheduling the Lifeway Sales team for initial evaluations with our customers. Our Customer Service Coordinators set our Sales Consultants up for success by qualifying the lead, by preparing the prospective customer and any family members for the evaluation, and by ensuring that all notes are in our CRM and are comprehensive.

A typical day of a Customer Care Coordinator includes;

Answering phone calls and returning voicemails, and emails of prospective customers, qualifying those customers, and scheduling evaluations for the sales team, utilizing our ERP system to track interactions and to provide detailed notes for our Sales Consultants to ensure a seamless handoff. Our CCCs are expected to work closely with the sales team and local branch, ensuring that our customers are taken care of as efficiently and quickly as possible and ensuring that our Sales Consultants are entering the customer's home armed with the information needed for a successful evaluation.

An ideal candidate for this role should have 2+ years in a similar role, excellent communication and interpersonal skills, strong organizational and time management skills, proficiency in the MS Office suite and familiarity with CRM software, and a desire to work for a company who is providing solutions that reduce falls and allow individuals to continue to live in their own homes.