Customer Care Coordinator

Tom's Tire Pros - Coos Bay, OR; Coos Bay (OR); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Health insurance

Paid time off

Training & development

Paid vacation

Paid holidays

Paid training

Paid sick days

Job summary

An automotive repair shop in Coos Bay is seeking a Customer Care Coordinator to join their dynamic team. The role focuses on delivering exceptional service, leading initiatives, and fostering a positive customer experience. Ideal candidates will have strong customer service and management experience, along with excellent communication skills. Competitive salary and a range of benefits are offered.

Qualifications

• Demonstrated customer service, management and/or automotive-relevant experience.
• Strong communication skills; can explain ideas clearly.
• A passion to work for the coolest automotive repair and tire shop.

Responsibilities

• Make the impossible possible.
• Be a leader throughout our facility.
• Be a trusted advisor to our customers.
• Think critically and improve your work.

Skills

Customer service experience

Management experience

Strong communication skills

Job description

Overview

We are expanding and looking for a Customer Care Coordinator to join our Awesome Service Team. Our team is changing the automotive service world every day and we are seeking real people who believe in and deliver the impossible every day. We value passion, creativity, commitment, and teamwork.

Responsibilities

• Make the impossible possible
• Be a leader throughout our facility — speak up and exert influence to create positive change
• Be a trusted advisor to our customers and get to know them on a personal level — learn about them and their family
• Understand our business and how your work accelerates it
• Think critically and improve what you do even after you think you are finished
• Proactively avoid traditional service approaches and prove your value daily
• Work with energy and urgency; be proactive rather than reactive
• Recognize others and contribute to a positive, collaborative culture
• Stay up-to-date on the evolving automotive industry and continuously learn

Requirements

• Demonstrated customer service, management and/or automotive-relevant experience
• Strong communication skills; can explain ideas clearly
• A passion to work for the coolest automotive repair and tire shop and to make an impact
• A genuine desire to learn and grow

Benefits

• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Paid vacation
• Paid holidays
• Paid training
• Paid sick days

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.