Customer Care Champion - Instant Issue Resolver

Macy's; Seward Township (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k

Medical/Vision/Dental/Life Insurance

PTO & Holidays

Employee discounts

Job summary

Macy's is seeking a customer-focused professional to champion all customer-related issues. You will resolve escalated concerns, coordinate with FBCS/MCCS, and ensure exchanges succeed while maintaining service quality across the organization.

The role requires strong communication, organization, and problem-solving abilities, with flexibility to work day, evening, weekends, and holidays. Join Macy's and contribute to a leading retail experience.

Qualifications

• Associate's Degree and 3-5 years direct experience required.
• Prior Furniture and Bedding experience.
• Exemplary customer service skills including handling upset customers.

Responsibilities

• Primary contact for FBCS/MCCS on escalated customer concerns to ensure high service levels.
• Increase customer satisfaction through collaboration with FBCS/MCCS and reach effective resolution.
• Ensure all customer concerns are completed to the customer's satisfaction, including exchanges.
• Own VIC Process with daily follow-up on VIC merchandise and Hub deliveries.
• Partner with Macy's or Bloomingdale's divisions to resolve customer concerns as needed.

Skills

Customer service

Written communication

Verbal communication

Organizational skills

Problem solving

Analytical skills

Self-motivation

Education

Associate's degree

Tools

Macy's Systems Knowledge

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Macy's is seeking a customer-focused professional to champion all customer-related issues. You will resolve escalated concerns, coordinate with FBCS/MCCS, and ensure exchanges succeed while maintaining service quality across the organization.

The role requires strong communication, organization, and problem-solving abilities, with flexibility to work day, evening, weekends, and holidays. Join Macy's and contribute to a leading retail experience.