Customer Care Champion

Cambria; Eden Prairie (MN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) plus matching

Discretionary Profit Sharing

Tuition Reimbursement

Employee Discount

Job summary

Cambria is seeking a Customer Care Representative to act as a primary ambassador, delivering superior service to business partners and end consumers. The role supports internal teams and ensures brand representation with accuracy in order processing and inquiries.

Key duties include resolving escalated inquiries, maintaining records, and contributing to team objectives in a collaborative environment. A strong emphasis on communication and attention to detail helps maintain Cambria's

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum 1 year of customer service and data entry experience preferred but not required.
• Experience with Microsoft Office and Google Suite; AutoCAD is a plus.
• Ability to lift up to 20 pounds occasionally and sit/stand at desk as needed.

Responsibilities

• Provide superior service to business partners and customers by understanding needs and expectations.
• Foster strong customer relationships and coordinate with cross-functional teams for timely resolutions.
• Enter and verify diverse product orders with accuracy and consistency.
• Handle escalated inquiries and claims professionally using phone and written communication.

Skills

Customer service

Active listening

Communication

Multitasking

Detail orientation

Education

High School diploma

College degree preferred

Tools

MS Office

Google Suite

AutoCAD

Job description

Cambria is seeking a Customer Care Representative to act as a primary ambassador, delivering superior service to business partners and end consumers. The role supports internal teams and ensures brand representation with accuracy in order processing and inquiries.

Key duties include resolving escalated inquiries, maintaining records, and contributing to team objectives in a collaborative environment. A strong emphasis on communication and attention to detail helps maintain Cambria's