Customer Care Specialist - Elevate Partner Experience

111 Cambria Company LLC; Eden Prairie (MN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health and Dental Insurance

Paid Time Off

7 paid holidays

401(k) matching

Discretionary Profit Sharing

Flexible Spending Account

Life Insurance

Tuition Reimbursement

Employee Assistance Program

Employee Discount

Professional Development Assistance

Job summary

Cambria seeks a Customer Care Representative to act as a primary ambassador and deliver superior service to business partners and end consumers. You will collaborate across departments, verify orders, and professionally handle escalated inquiries while maintaining precise records.

The role requires strong communication, multitasking, and a detail-oriented mindset in a fast-paced environment at our Eden Prairie location.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent communication and listening skills; ability to understand customer needs.

Responsibilities

• Provide superior service to business partners and customers.
• Foster and maintain strong customer relationships cross-functionally.
• Oversee entry and verification of diverse product orders.
• Manage escalated inquiries and claims professionally.

Skills

Active listening

Interpersonal skills

Critical thinking

Detail oriented

Multitasking

Multi-monitor setup

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Google Suite

AutoCAD

Job description

Cambria seeks a Customer Care Representative to act as a primary ambassador and deliver superior service to business partners and end consumers. You will collaborate across departments, verify orders, and professionally handle escalated inquiries while maintaining precise records.

The role requires strong communication, multitasking, and a detail-oriented mindset in a fast-paced environment at our Eden Prairie location.