Customer Care Representative

111 Cambria Company LLC; Eden Prairie (MN); Sur place; USD 29 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health and Dental Insurance

Paid Time Off

7 paid holidays

401(k) matching

Discretionary Profit Sharing

Flexible Spending Account

Life Insurance

Tuition Reimbursement

Employee Assistance Program

Employee Discount

Professional Development Assistance

Résumé du poste

Cambria seeks a Customer Care Representative to act as a primary ambassador and deliver superior service to business partners and end consumers. You will collaborate across departments, verify orders, and professionally handle escalated inquiries while maintaining precise records.

The role requires strong communication, multitasking, and a detail-oriented mindset in a fast-paced environment at our Eden Prairie location.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent communication and listening skills; ability to understand customer needs.

Responsabilités

• Provide superior service to business partners and customers.
• Foster and maintain strong customer relationships cross-functionally.
• Oversee entry and verification of diverse product orders.
• Manage escalated inquiries and claims professionally.

Connaissances

Active listening

Interpersonal skills

Critical thinking

Detail oriented

Multitasking

Multi-monitor setup

Formation

High school diploma

College degree preferred

Outils

Microsoft Office

Google Suite

AutoCAD

Description du poste

Job Description: The Customer Care Representative serves as a primary ambassador for Cambria, ensuring the delivery of superior service to both business partners and end consumers. This role is instrumental in maintaining positive brand representation while providing essential support to various internal departments.

Essential Duties & Responsibilities:

• Provide superior service to our business partners and customers by seeking and understanding the needs and expectations of internal and external customers
• Foster and maintain strong customer relationships, collaborating cross-functionally within the company to ensure timely and appropriate resolution of all customer requests and inquiries
• Oversee the entry and verification of diverse product orders, ensuring precision and adherence to company standards
• Manage escalated inquiries and claims with a high degree of professionalism, utilizing critical thinking to determine and execute appropriate resolutions via telephone and written correspondence
• Maintain meticulous and prompt records of all customer interactions
• Participate in a rotation of duties among fellow team members to support team objectives
• Other duties as assigned by management

Qualifications & Skills:

• Ability to represent Cambria with enthusiasm and sincerity over the phone
• Excellent interpersonal and active listening skills and the ability to articulate information clearly and sincerely
• Strong critical thinking, problem solving and conflict resolution skills
• Demonstrate a positive attitude as well as participate in an engaged, enthusiastic culture
• High level of attention to detail
• Experience working with multiple computer monitors and reference points
• Ability to multitask and adapt quickly

Minimum Requirements:

• Education: High School diploma or equivalent, college degree preferred
• Experience: Minimum 1 year of Customer service, data entry and contact center experience preferred but not required
• Systems: Microsoft Office, Google Suite, AutoCAD is a plus

Additional Requirements:

• Managerial Responsibilities: None
• Travel Requirements: None
• Physical Requirements: Able to lift up to 20 pounds occasionally / sparingly (office supplies, packages, samples), may need to bend, reach, walk, or stoop occasionally, prolonged periods sitting at a desk and working on a computer

Cambria's starting hourly range for this position is $21.00 - $25.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment.

Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com.

An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.

Cambria is a privately held, family-owned company with an entrepreneurial vision. We bring a new perspective and approach to the countertop industry by providing our customers the highest quality natural quartz surfaces.

With state-of-the-art facilities combined with the work ethic of experienced employee teams, Cambria has rapidly become an industry leader and the place for you if you are looking to advance your career by becoming a member of a growing and dynamic team.

Applicant Rights Right to Work Cambria Participates in E-Verify