Customer Care Center Representative

am; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

American Bank in Waco, TX is seeking a Customer Care Center Representative who loves helping customers and solving problems over the phone and through our ITM. You will greet clients, handle deposits, withdrawals, and loan payments, and review accounts for additional services.

You will assist with online banking, bill pay, mobile deposits, and respond to inquiries with patience and accuracy. Juggle multiple tasks, learn new tech, and work well with teammates in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Experience in banking or financial services is valued.
• Familiarity with Jack Henry systems is preferred.

Responsibilities

• Greet customers and perform transactions including deposits, withdrawals, and loan payments over the phone and through an ITM.
• Review relationships to offer products and services fitting customer needs.
• Assist with online banking, bill pay, mobile deposits, and remote services.
• Resolve customer inquiries about accounts and issues efficiently.

Skills

Customer service

Communication skills

Multitasking

Tech proficiency

Bilingual

Team collaboration

Education

High school diploma

Bachelor's degree preferred

Tools

Jack Henry systems

Job description

Customer Care Center Representative# Customer Care Center RepresentativeOwen - Waco, TX 76710## DescriptionAmerican Bank is seeking someone who is passionate about customer service and building relationships with customers over the phone and through an Interactive Teller Machine (ITM).**Responsibilities:*** Greet customers and perform transactions including by not limited to deposits, withdrawals, cashing checks, and accepting loan payments both over the phone and through an ITM* Listen to customers and review current relationships to offer products and services best suited to fit their needs* Review online banking applications, process bill pay applications, remote deposit capture batches and review and approve mobile deposit transactions* Troubleshoot and efficiently resolve customer online banking issues* Receive, research and resolve customer inquiries about their accounts## Qualifications**Requirements & Qualifications:*** Ability to work effectively as a team member* Ability to multi-task* Ability to prioritize* Strong analytical, conceptual and problem-solving skills* Drive to learn* Ability to learn to use new technology effectively* Ability to listen effectively* Ability to train customers* Strong communication skills* Ability to give and receive feedback**Experience:*** High School graduate or equivalent required. Bachelor’s degree preferred.* At least 1 year of banking experience required* Familiarity with Jack Henry systems preferred* Bilingual preferred