Customer Care Call Center Specialist

Surib; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training and ongoing coaching

Professional development opportunities

Collaborative team environment

Competitive compensation based on role

Job summary

Surib is hiring a Call Center Agent to assist customers by phone, delivering accurate product information and solutions. The role emphasizes clear communication, problem solving, and a positive, service-oriented mindset in a fast-paced setting.

Training is provided, with opportunities for ongoing coaching, development, and collaboration within a supportive team. Prior call center experience is a plus, but not required.

Qualifications

• Clear verbal communication and active listening are essential.
• Patient, dependable, and customer-focused attitude.
• Ability to stay calm and professional in tough interactions.
• Good problem-solving and attention to detail.
• Willingness to learn and meet team objectives.

Responsibilities

• Handle incoming customer calls and provide accurate product/service information.
• Listen to concerns, ask questions, and identify solutions.
• Explain service options and guide routine inquiries.
• Maintain friendly, professional tone in every interaction.
• Follow procedures and escalate complex issues as needed.
• Participate in training to strengthen knowledge and service quality.

Skills

Clear verbal communication

Active listening

Patient attitude

Problem solving

Detail oriented

Calm under pressure

Team player

Job description

Surib is hiring a Call Center Agent to assist customers by phone, delivering accurate product information and solutions. The role emphasizes clear communication, problem solving, and a positive, service-oriented mindset in a fast-paced setting.

Training is provided, with opportunities for ongoing coaching, development, and collaboration within a supportive team. Prior call center experience is a plus, but not required.