Customer Care & Call Center Pro (Commission)

Cellular Sales; Roscoe Township (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Cellular Sales is seeking a Call Center Representative in Roscoe Township, IL, to reinforce our in-store and phone support for Verizon customers. You will follow scripts, handle inquiries, generate leads, and help drive store traffic in a fast-paced environment.

Ideal candidates have a high school diploma or GED, experience in office or customer service roles, proficiency with Microsoft Office and data entry, and a positive, team-focused attitude.

Qualifications

• High School diploma or GED required.
• Previous office experience preferred.
• Proficient in Microsoft Office.
• Knowledge of customer service principles and practices.
• Experience in a call center or customer service environment.
• Data entry and typing skills (including 10 key).

Responsibilities

• Follow up on distributed leads.
• Generate store traffic and contribute to the markets success.
• Handle customer inquiries both by phone and text.
• Support sales force by generating sales leads.
• Follow communication scripts when handing different topics.
• Research required information using available resources. Provide customers with product and service information.
• Candidates should be able to take feedback and criticism to improve productivity and character.

Skills

Attention to Detail

Oral Communication

Planning and Organizing

Problem Solving

Written Communication

Positive attitude

Education

High School diploma or GED

College degree preferred

Tools

Microsoft Office

Job description

Cellular Sales is seeking a Call Center Representative in Roscoe Township, IL, to reinforce our in-store and phone support for Verizon customers. You will follow scripts, handle inquiries, generate leads, and help drive store traffic in a fast-paced environment.

Ideal candidates have a high school diploma or GED, experience in office or customer service roles, proficiency with Microsoft Office and data entry, and a positive, team-focused attitude.