Customer Care Associate - Remote

TEKsystems; Canutillo (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

TEKsystems is seeking a Customer Care Associate in a fully remote capacity. The role involves answering calls, resolving customer inquiries, and promoting energy efficiency programs. Ideal candidates will have a high school diploma and customer service experience, contributing to a team dedicated to providing exceptional service.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Qualifications

• 1-2 years of previous customer service experience.
• Experience in call center environments.

Responsibilities

• Answer incoming customer telephone calls and log all calls.
• Address and resolve customer inquiries and complaints.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or equivalent

Job description

Join to apply for the Customer Care Associate - Remote role at TEKsystems

Join to apply for the Customer Care Associate - Remote role at TEKsystems

A National Energy Company is interested in hiring Customer Service Representatives to their team in a fully remote capacity. These positions are looking for candidates with experience in Call Center Environments.

Description

• Answer incoming customer telephone calls and log all calls
• Work across multiple programs and phone lines and ability to transfer calls
• Promote participation in energy efficiency programs that the customer may qualify for
• Address and resolve customer inquiries, regarding products, services, billing, etc.
• Establish and maintain positive working relationships with customers by ensuring a high level of customer service
• Address and resolve customer complaints and make recommendations
• Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer
• Follow-up on customer calls not immediately resolved
• More duties as assigned
  
  
  

Skills & Qualifications

• High School diploma or equivalent
• 1-2 years of previous customer service experience
  
  
  

Pay And Benefits

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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Customer Service Representative (Remote)

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