Customer Care Associate I (USABlueBook) - Waukegan, IL 1030a-7pm

HD Supply Canada, Inc; Waukegan (IL); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental and Vision

401(k) with company match

Paid Holidays

Paid Time Off

Wellness day

Descripción de la vacante

USABlueBook in Waukegan, IL is seeking a Customer Care Associate I to handle inquiries, process orders, and support sales with knowledge of 20,000 products across three catalogues.

You will respond to requests via phone, email, or fax, perform follow-ups, and reference the computerized tracking system to resolve issues and suggest alternatives when appropriate.

Formación

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in customer care.
• Ability to respond to inquiries via multiple channels (phone, email, fax).

Responsabilidades

• Responds to customer orders and quotations received by phone, email, or fax.
• Performs follow-up to ensure service expectations are met.
• Researches and suggests alternative products to customers.
• Uses computerized systems for tracking, information gathering, and troubleshooting.
• Resolve customer issues including credit concessions; escalate complex cases.

Conocimientos

Customer service

Product knowledge

Inquiry handling

Communication skills

Educación

HS Diploma or GED

Herramientas

CRM system

Descripción del empleo

## Customer Care Associate I (USABlueBook) - Waukegan, IL 1030a-7pmApplylocations: Waukegan-IL-UStime type: Full timeposted on: Posted Todayjob requisition id: R26004192**Job Summary**Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.**Major Tasks, Responsibilities, and Key Accountabilities*** Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.* Performs necessary follow-up to ensure customer service expectations are met.* Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.* Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.* Uses computerized system for tracking, information gathering, and/or troubleshooting.* Resolves customer issues including issuance of credit concessions.* Refers complex, non-standard problems to supervisor. **Nature and Scope*** Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.* Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.* None. **Work Environment*** Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.* No travel required. **Education and Experience*** HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility. ***For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers:*****Pay Range**$17.93-$21.49 Hourly HDS provides the following benefits to all permanent full-time associates:* Medical (with Prescription drug coverage), dental, and vision plans* Health care and Dependent Care FSA (as applicable)* 401(K) with company match* Paid Holiday, Vacation, Personal Time, and Wellness Day* Paid Sick Time* Life and Accidental Death & Dismemberment Insurance* Short and Long-term Disability Insurance* Critical Illness Insurance* Accident Insurance* Whole Life insurance* Commuter Benefits* Tuition Reimbursement* Employee Assistance Program* Adoption and Surrogacy Assistance