Customer Care Associate I (USABlueBook) - Atlanta, GA

HD Supply Canada, Inc; Atlanta (GA); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401k

Vacation

Sick Time

Job summary

HD SUPPLY’s USABlueBook division in Atlanta, GA is seeking a Customer Care Associate I. The role handles customer inquiries by phone and email, manages orders and quotes, and supports the sales process with product knowledge across catalogs.

A high-volume call center background and MS Office proficiency are preferred. The position offers typical business hours, competitive pay ($17.50–$18/hour DOE), and benefits including Medical, Dental, Vision, Life, 401k, vacation and sick time.

Qualifications

• High-volume call-center experience preferred.
• Proficiency with Microsoft Outlook/Word/Excel.
• HS Diploma or GED strongly preferred.

Responsibilities

• Responds to customer inquiries via telephone, email, mail or fax.
• Uses systems to track orders, quotes and resolutions.
• Provides product information and supports upselling where appropriate.

Skills

Call center experience

Outlook

Word

Excel

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

## Customer Care Associate I (USABlueBook) - Atlanta, GAApply: Atlanta-GA-US: Tucker-GA-US: Doraville-GA-US: Sandy Springs-GA-US: Dallas-GA-US: Full time: Posted Today: R26005035**USABlueBook** (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry’s top technical and customer service leader.* **Location:** 3400 *Cumberland* Blvd SE. *Atlanta*, GA 30339* **Schedule:** 8:30am-5pm MON-FRI (WEEKENDS OFF)* **Pay:** $17.50-18hr DOE* **Benefits:**Medical, Dental, Vision, Life, 401k, Vacation, Sick Time* Proficiency with Microsoft Outlook/Word/Excel* High-Volume Call-Center Experience preferred* Must be able to pass a background/drug test**Job Summary**Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.**Major Tasks, Responsibilities, and Key Accountabilities*** Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.* Performs necessary follow-up to ensure customer service expectations are met.* Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.* Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.* Uses computerized system for tracking, information gathering, and/or troubleshooting.* Resolves customer issues including issuance of credit concessions.* Refers complex, non-standard problems to supervisor. **Nature and Scope*** Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.* Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.* None. **Work Environment*** Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.* No travel required. **Education and Experience*** HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.**Our Goals for Diversity, Equity, and Inclusion**We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.**Equal Employment Opportunity**HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.