Customer Care Associate I (USABlueBook) - Atlanta, GA

HD Supply; Kennesaw (GA); Sur place; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life

401k

Vacation

Sick Time

Résumé du poste

USABlueBook, a division of HD SUPPLY, seeks a Customer Service Associate to support product selection and inquiries. You will respond to orders, quotes, and communications across multiple channels and maintain knowledge of thousands of products and catalogs.

This on-site role in the Atlanta area offers a 8:30am–5pm schedule, weekend-free calendar, comprehensive benefits, and opportunities to contribute to service excellence and sales growth.

Qualifications

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in a customer service role.
• Proficiency with Microsoft Outlook, Word and Excel.
• Ability to pass a background and drug test.
• High-volume call-center experience preferred.

Responsabilités

• Responds to customer orders and quotations via phone, email, written, and faxed correspondence within department goals.
• Follow-ups to ensure customer service expectations are met and support sales initiatives.
• Researches and suggests alternative products to customers and represents products to increase sales.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• Resolves customer issues including credit concessions and refers complex problems to supervisor.

Connaissances

Call center experience

Customer service

Proficient with MS Outlook

Formation

HS Diploma or GED

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry’s top technical and customer service leader.

• Location: 3400 Cumberland Blvd SE. Atlanta, GA 30339
• Schedule: 8:30am-5pm MON-FRI (WEEKENDS OFF)
• Pay: $17.50-18hr DOE
• Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time
• Proficiency with Microsoft Outlook/Word/Excel
• High-Volume Call-Center Experience preferred
• Must be able to pass a background/drug test

Job Summary

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

Major Tasks, Responsibilities, And Key Accountabilities

• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Resolves customer issues including issuance of credit concessions.
• Refers complex, non-standard problems to supervisor.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• No travel required.

Education And Experience

• HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.