Customer Care Associate - Entry-Level (Oaks PA)

Solomon Page; Oaks (PA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Direct deposit

Commuter benefits

Job summary

Solomon Page is seeking an Administrative Temp/Customer Service Coordinator in Oaks, PA. The role involves representing the organization to customers, answering inquiries, and troubleshooting product problems, with Level I responsibilities under supervision.

The pay rate is $20 per hour and the position is based in Oaks, PA. Responsibilities include handling high volumes of requests, delivering accurate information, documenting complaints, maintaining records, following policies, tracking time

Qualifications

• HS Diploma, GED, or equivalent experience required

Responsibilities

• Receiving and responding to a large number of incoming requests; identifies and assesses customers’ needs to achieve satisfaction; builds relationships and trust with customer accounts through open communication.
• Provides accurate, valid and complete information by using the right methods/tools.
• Documents customer complaints and provides appropriate solutions and alternatives within time limits; follows up to ensure resolution.
• Keeps records of customer interactions, processes customer accounts and files documents.
• Follows communication procedures, guidelines and policies.
• Maintains schedule adherence and accurately track non-ACD time using appropriate Aux codes.
• Places parts and supply orders, provides price quotes, RMAs, debits, credits, Web Store enrollments, and basic troubleshooting

Education

High School Diploma or GED

Job description

Solomon Page is seeking an Administrative Temp/Customer Service Coordinator in Oaks, PA. The role involves representing the organization to customers, answering inquiries, and troubleshooting product problems, with Level I responsibilities under supervision.

The pay rate is $20 per hour and the position is based in Oaks, PA. Responsibilities include handling high volumes of requests, delivering accurate information, documenting complaints, maintaining records, following policies, tracking time