Customer Care Associate

First PREMIER Bank; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Full medical benefits

Dental and vision coverage

Generous paid time off

401(k) match

Discounts for events

Wellness Program

Annual recognition events

Job summary

First PREMIER Bank is seeking a full-time customer service representative in Sioux Falls, SD. The role involves receiving customer inquiries, providing support via phone and online channels, and resolving banking issues while ensuring a positive customer experience.

Applicants should have strong interpersonal communication skills and preferably experience in banking or customer service. The position offers a 10% differential for bilingual English/Spanish skills and various full medical benefits, including a 401(k) with a company match.

Qualifications

• Minimum 1 year experience in banking and/or customer service preferred.
• Excellent interpersonal skills and effective communication via phone, in person, and written.
• Basic computer skills and comfort navigating standard office software and systems.

Responsibilities

• Receive customer calls, greet customers, and maintain a positive demeanor.
• Provide customer support via phone, email, or secure messaging.
• Investigate and resolve banking issues.
• Track and document inbound support requests.
• Update customer information accurately.
• Verify customer identity following internal protocols.
• Listen actively to customers and express empathy.
• Explain policies, processes, and bank services.
• Identify customer needs and recommend products.
• Collaborate effectively with all bank departments.

Skills

Interpersonal skills

Effective communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Standard office software

Job description

Job Summary

Location: Sioux Falls, SD.

Shift: Monday - Friday 8:00am - 9:00am start, 5:00pm - 6:00pm end; rotating Saturdays 9:00am - 12:00pm.

Schedule: Full‑time.

First PREMIER Bank offers a 10% differential for fluent bilingual English/Spanish skills.

Key Responsibilities

• Receive customer calls, greet customers, and maintain an upbeat and helpful demeanor to create a positive first impression.
• Provide customer support via phone, email, or secure messaging as the primary contact for inbound customer inquiries.
• Investigate and resolve online and traditional banking issues by troubleshooting, researching root causes, and utilizing appropriate tools and resources.
• Track and document inbound support requests, ensuring accurate notation of customer problems.
• Update customer information and ensure accurate input of contact data.
• Verify customer identity following internal banking protocols, maintaining confidentiality and legal compliance.
• Listen actively to customers, ask clarifying questions, remain composed with upset customers, and express empathy to fully understand issues.
• Explain policies, processes, and products, including online banking instructions and general bank services.
• Identify potential customer needs, recommend appropriate products, and execute cross‑selling to deepen relationships.
• Collaborate effectively with all bank departments.

Qualifications

• High school diploma or equivalent (preferred).
• Minimum 1 year experience in banking and/or customer service (preferred).
• Excellent interpersonal skills and effective communication via phone, in person, and written.
• Basic computer skills and comfort navigating standard office software and systems.
• Capacity to learn, adapt to change, and explain products, processes, and policies simply.
• Ability to handle stress, exercise self‑control, diffuse verbal conflict, and adhere to company policies and procedures.
• Consistently professional and respectful demeanor in all interactions.
• Fluent bilingual English/Spanish desired; compensated with a 10% differential.

Benefits

• Full medical benefits for 20+ hours per week.
• Traditional and high deductible health plan options.
• Free dental and vision coverage.
• Generous paid time off plan.
• 401(k) with dollar‑for‑dollar match up to 5% of total compensation.
• Special discounts and offers for events at the Denny Sanford PREMIER Center.
• Premier Wellness Program and paid community volunteer hours.
• Annual recognition events and awards.