CUSTOMER CARE ASSOCIATE

Budget Blinds; Meridian (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free uniforms

Training & development

401(k) matching

Competitive salary

Employee discounts

Job summary

Budget Blinds of Boise is seeking a Customer Care Associate to coordinate customer projects from sale through installation while keeping customers informed with proactive communication. You will manage service cases, warranty claims, repairs, and project issues, and support Sales Consultants with order coordination.

Ideal candidates excel in organization, communication, and problem-solving, with a positive, team-first attitude and comfort with learning new software.

Qualifications

• Exceptional organization and attention to detail.
• Outstanding communication skills.
• Strong problem-solving ability.
• Positive, team-first attitude.
• Ability to manage multiple priorities with confidence.
• Comfortable learning technology and business software.
• Previous customer service, office administration, logistics, project coordination, or sales support experience is a plus.

Responsibilities

• Coordinate customer projects from sale through installation.
• Keep customers informed with proactive communication.
• Manage service cases, warranty claims, repairs, and project issues.
• Support Sales Consultants with order coordination and follow-through.
• Follow up on open quotes using our proven systems.
• Work closely with Sales, Install, Warehouse, and Leadership to deliver exceptional customer experiences.

Skills

Organization

Communication

Problem-solving

Team player

Multi-tasking

Tech savvy

Customer service experience

Job description

Customer Care Associate – JOB POSTING

Be The Person Who Makes Every Customer Experience Exceptional.

Competitive Pay + Performance Incentives + 3% IRA Match.

Benefits

• Free uniforms
• Training & development
• 401(k) matching
• Competitive salary
• Employee discounts

What You'll Do

• Coordinate customer projects from sale through installation.
• Keep customers informed with proactive communication.
• Manage service cases, warranty claims, repairs, and project issues.
• Support Sales Consultants with order coordination and follow-through.
• Follow up on open quotes using our proven systems.
• Work closely with Sales, Install, Warehouse, and Leadership to deliver exceptional customer experiences.

Working Environment

This is a full-time, on-site position based in our beautiful Meridian headquarters. You'll spend your day coordinating multiple customer projects, communicating with customers and teammates, solving problems, and keeping projects moving forward. If you enjoy staying organized, helping people, and making a meaningful impact every day, you'll love this role.

What We're Looking For

• Exceptional organization and attention to detail.
• Outstanding communication skills.
• Strong problem‑solving ability.
• Positive, team-first attitude.
• Ability to manage multiple priorities with confidence.
• Comfortable learning technology and business software.
• Previous customer service, office administration, logistics, project coordination, or sales support experience is a plus.

Why Budget Blinds of Boise?

• Competitive compensation
• Performance incentives
• 3% IRA retirement match
• Career advancement opportunities
• Industry‑leading training
• Employee, friends & family discounts
• Beautiful new headquarters
• Positive, family-oriented culture
• Stable, year-round full-time employment
• A team committed to helping each other succeed

Our Purpose

Elevate Every Experience. Create WOW. At Budget Blinds of Boise, every order represents someone's home, investment, and trust. Our Customer Care Team ensures every customer feels informed, valued, and supported from beginning to end. If you take pride in helping people, solving problems, and creating memorable experiences, you'll find an incredible opportunity to grow with us.