Customer Care Associate

Leo's Market and Eatery; Indianapolis (IN); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short Term Disability Insurance

Paid Time Off

Employee Assistance Program

Matching 401(K)

Job summary

Leo's Market and Eatery in Indianapolis is seeking a Customer Care Associate to deliver prompt, friendly service and resolve customer inquiries with professionalism. You will maintain accurate records and collaborate with teammates to ensure seamless experiences.

The ideal candidate has at least 1 year of customer service experience, strong communication and interpersonal skills, and a calm, problem-solving mindset.

Qualifications

• 1 year of experience in a customer service or similar role.
• Strong communication and interpersonal skills.
• A problem-solving mindset and the ability to stay calm under pressure.
• Attention to detail and organizational skills.
• A genuine passion for helping others and creating positive experiences.

Responsibilities

• Providing prompt, professional, and courteous assistance to customers.
• Resolving customer inquiries, concerns, and issues with a focus on delivering positive outcomes.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with team members to ensure seamless service delivery.
• Upholding our commitment to outstanding customer care in every interaction.

Skills

Customer service experience

Strong communication

Interpersonal skills

Problem-solving mindset

Calm under pressure

Attention to detail

Organizational skills

Job description

Join Our Team as a Customer Care Associate at Leo's Market and Eatery!

Are you passionate about helping others and providing exceptional customer service? At Leo's Market and Eatery, we’re looking for a dedicated Customer Care Associate to join our team. If you have a knack for problem-solving and a genuine desire to make a difference, this could be the perfect opportunity for you!

What You’ll Do:

• Providing prompt, professional, and courteous assistance to customers
• Resolving customer inquiries, concerns, and issues with a focus on delivering positive outcomes.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with team members to ensure seamless service delivery.
• Upholding our commitment to outstanding customer care in every interaction.

What We’re Looking For:

• 1 year of experience in a customer service or similar role
• Strong communication and interpersonal skills
• A problem-solving mindset and the ability to stay calm under pressure
• Attention to detail and organizational skills
• A genuine passion for helping others and creating positive experiences

Why Leo's?

At Leo’s, we’re more than just a workplace—we’re a team that values collaboration, dedication, and a positive attitude.

At Leo's, we value our team members and believe in supporting their well-being. Here’s what we offer:

• For Full-Time Employees:
  • Medical, Dental, and Vision insurance, plus company-paid Short Term Disability Insurance
• For Both Full-Time and Part-Time Employees:
  • Paid Time Off (PTO): Recharge and enjoy well-deserved breaks
  • Employee Assistance Program: Access virtual doctor visits and mental health counseling for you and your family
  • Matching 401(K): Plan for your future with our retirement savings program

Our Culture and Values:

At Leo's, we’re more than just a workplace – we’re a community. We value integrity, teamwork, and commitment to excellence. Our team members are the heart of our business, and we strive to create an environment where everyone feels supported, respected, and empowered to succeed.