Associate Inside Sales Representative

Salient Systems; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the security industry is seeking an Associate Inside Sales Representative in Austin, TX. This entry-level position offers a chance to support sales activities by managing orders, maintaining data integrity, and assisting in lead follow-up within a collaborative team environment. Ideal candidates will possess strong communication skills, a bachelor's degree, and experience with Salesforce, paving the way for career growth in sales.

Qualifications

• Bachelor's degree in Business, Marketing, or related field preferred.
• Experience with Microsoft Office and Salesforce preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Process customer orders accurately through NetSuite.
• Assist with Salesforce data management and cleanup.
• Manage inbound leads and support lead qualification.

Skills

Communication

Analytical skills

Problem-solving

Attention to detail

Education

Bachelor’s degree in Business or Marketing

Tools

Salesforce

Microsoft Office

Job description

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This entry-level position provides critical support to the Inside Sales and Regional Sales teams by assisting with order processing, lead follow-up, and system data management. You will work closely with Inside Sales Representatives (ISRs) and Regional Sales Managers (RSMs) to help ensure sales opportunities are effectively tracked and customer needs are met. A key part of your responsibilities will include processing orders in NetSuite, updating and maintaining data integrity in Salesforce, and following up on inbound leads, user registrations, and portal activity. You'll also assist with outreach initiatives such as SMA campaigns and provide team coverage during absences, gaining exposure to sales in a collaborative, fast-paced environment.This role serves as a foundational step toward more senior Inside Sales responsibilities. It is designed to develop the skills and experience necessary for career progression within the sales organization. Success in this position can lead to increased ownership of the sales process, including managing software maintenance agreement renewals, building and maintaining customer relationships, and participating in the full sales cycle.

Key Responsibilities

·Process customer orders accurately through NetSuite

You will be responsible for entering and managing purchase orders in NetSuite, ensuring that all order details including pricing, product configurations, and account information are accurate and complete.

·Assist with Salesforce cleanup and data management

Help maintain data integrity within Salesforce by identifying and correcting incomplete or outdated records.

·Manage inbound leads and support lead qualification

Monitor and respond to inbound leads from web forms, marketing campaigns, or referrals. Your role will be to assess lead quality, gather essential information, and route opportunities to the appropriate Inside Sales Representative or Regional Sales Manager.

·Participate in SMA (Software Maintenance Agreement) campaigns

Support the execution of outreach efforts for SMA renewals, focusing on missed, closed-lost, or past-due opportunities.

·Learn alongside Inside Sales Representatives and provide team coverage

Work closely with experienced Inside Sales Representatives to understand sales workflows, customer communication strategies, and best practices. When team members are out, you will step in to assist with tasks, gaining valuable experience while helping the team maintain smooth operations and responsiveness.

Qualifications:

Experience

·Bachelor’s degree in Business, Marketing, or a related field preferred.

·Experience in Microsoft Office and Salesforce preferred.

·Excellent communication and interpersonal skills.

·Strong analytical and problem-solving skills, with a keen attention to detail.

·Ability to work independently and collaboratively in a fast-paced environment.

·Ability to manage multiple tasks and prioritize effectively.

·Possesses an energetic, outgoing, and friendly demeanor.

Additional Requirements

·Candidates will be subject to a background check in accordance with federal and state regulations.

·Candidates must possess a valid driver’s license and maintain a clean driving record throughout their employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Security and Investigations

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