Customer Care Assistant Manager — Lead, Coach & Improve Service

Life-Assist Inc.; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO

Paid holidays

Employee Assistance Program

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Retirement Savings Plan

Employee Stock Ownership Plan

Tuition Reimbursement

Job summary

Life-Assist, Inc. in Charlotte, NC is seeking a Customer Care Assistant Manager to help run daily operations, coach a team of specialists, and ensure an outstanding customer experience across phone, email, chat, and in-person interactions.

You’ll step into the Customer Care Manager role when needed, lead training, monitor quality, resolve billing concerns, collaborate with product and compliance teams, and contribute to process improvements.

Qualifications

• Bachelor’s or associate degree preferred.
• 6+ years of customer service experience.
• Leadership, mentoring, or coaching experience.
• Excellent verbal and written communication.

Responsibilities

• Support the daily operations of the Customer Care Dept.
• Coach and mentor Customer Care Specialists.
• Handle customer questions across phone, email, chat, and in person.
• Monitor interactions for quality assurance.
• Escalate unresolved issues appropriately.
• Collaborate with Product and Compliance teams.
• Participate in recruitment and training activities.
• Cover Manager duties when needed.

Skills

Customer service

Leadership

Coaching

Communication

Education

Bachelor or Associate

Job description

Life-Assist, Inc. in Charlotte, NC is seeking a Customer Care Assistant Manager to help run daily operations, coach a team of specialists, and ensure an outstanding customer experience across phone, email, chat, and in-person interactions.

You’ll step into the Customer Care Manager role when needed, lead training, monitor quality, resolve billing concerns, collaborate with product and compliance teams, and contribute to process improvements.