Contact Center Supervisor — Lead, Coach & Improve

Morris-Jenkins; Charlotte (NC); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Paid time off

8 paid holidays

Leadership development

Shift options 10-7/3-12

Job summary

Morris-Jenkins in Charlotte, NC is seeking a Contact Center Supervisor who will lead and develop a team responsible for customer support across channels, reviewing performance, setting goals, and driving improvements. You’ll partner with other departments to ensure resources and processes support the team.

This role requires hands-on leadership, exceptional communication, and a passion for coaching. You’ll monitor evening ESupport activities, manage changes, and align actions with company values

Qualifications

• At least three (3) years of supervisory/management experience.
• Proven leadership—develop and motivate a team to achieve goals.
• Proficient with Windows-based PC, keyboarding, internet, and automated systems.
• Advanced proficiency with Microsoft Office including Word, Excel, Outlook, PowerPoint.
• Strong report writing and professional interoffice communication.
• Excellent organizational and time management skills.
• Outstanding customer orientation; friendly and helpful.
• fluent English—reading, writing, and speaking.
• High School diploma or GED.

Responsibilities

• Review the performance of the employees that report to you.
• Review company processes to improve them.
• Build your team up.
• Communicate with other departments for support.
• Help the team develop through changes.
• Monitor E-Support operations in the evenings.

Skills

Leadership

Customer service

Conflict resolution

Communication

Team development

Education

High School diploma

Tools

Microsoft Office

Windows PC

Job description

Morris-Jenkins in Charlotte, NC is seeking a Contact Center Supervisor who will lead and develop a team responsible for customer support across channels, reviewing performance, setting goals, and driving improvements. You’ll partner with other departments to ensure resources and processes support the team.

This role requires hands-on leadership, exceptional communication, and a passion for coaching. You’ll monitor evening ESupport activities, manage changes, and align actions with company values