Customer Care Analyst - Remote

MedStar Health; United States; Remote; USD 40,000 - 45,000; Full time

Job summary

MedStar Health is seeking a dedicated individual for a contact center position focused on delivering exceptional customer service. Candidates should possess strong communication skills and a problem-solving mindset, as well as the ability to work in a fast-paced environment. This role offers a competitive hourly wage with additional annual bonus opportunities, emphasizing the importance of collaboration and reliability in supporting our customers. If you are tech-savvy and passionate about making a difference, we encourage you to apply!

Benefits

401(k) plan with company match

Work-life balance initiatives including vacation time

Paid holidays

Annual bonus opportunity

Qualifications

• Ability to work remotely with high-speed internet access.
• Experience in customer service or contact center preferred.
• Exposure to the insurance or healthcare industry is a plus.

Responsibilities

• Handle back-to-back inbound calls in a high-volume contact center.
• Support customers with empathy and professionalism.
• Manage multiple systems while resolving inquiries accurately.

Skills

Strong communication skills

Problem-solving mindset

Accountability and reliability

Tech-savvy confidence

Collaboration

Job description

TRAINING DATES & SCHEDULE Our next start dates are August 4th, August 7th and August 8th, with virtual training beginning August 5th and August 11th. Training will run for two weeks, Monday through Friday, from 8:00 AM to 4:30 PM CST. After training, your regular shift will transition to our closing hours: 9:00 AM to 5:30 PM CST.

WHAT WE CAN OFFER YOU: Hourly Wage: $19.50, plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO: Provide exceptional service in a high-volume contact center environment by handling back-to-back inbound calls, many of which involve complex or emotionally sensitive situations. Support customers navigating challenging experiences with empathy, professionalism and urgency, de-escalating concerns and turning tough moments into positive outcomes. Manage multiple systems and screens while resolving inquiries accurately, all while meeting or exceeding productivity, quality and attendance goals in a fast-paced environment. Build strong, collaborative relationships with your team, internal partners and customers, while upholding our values of customer focus, integrity, innovation, accountability and collaboration.

WHAT YOU'LL BRING: Strong communication skills-You listen with empathy, speak with clarity and know how to build trust, even during tough conversations. Problem-solving mindset-You're quick to assess a situation and work toward a resolution, aiming to take care of the customer's need in just one call. Accountability and reliability-You show up for our customers and your team, consistently meeting schedule expectations and taking ownership of your work. Tech-savvy confidence-You're comfortable navigating multiple systems, troubleshooting online portal issues and guiding customers step-by-step over the phone. You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED: Experience in a customer service or contact center environment. Experience with the application of policies, practices and procedures in a business environment. Exposure to the insurance or healthcare industry. Basic understanding of life and health insurance products, terminology and processes. Willingness to actively participate in team huddles, including on-camera engagement. Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business need.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our Talent Acquisition area at [e-mail]. Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely! Fair Chance Notices #Circa