Customer Care Analyst - Remote

Mutual of Omaha; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Analyst, where you'll be the voice of customer satisfaction. In this dynamic role, you'll engage directly with customers, providing timely solutions to their service needs. Your contributions will not only enhance customer retention but also foster strong relationships within a diverse team. With flexible training schedules and a commitment to work-life balance, this position offers an exciting opportunity to grow in a supportive environment. If you're passionate about customer service and eager to make a difference, this role is perfect for you!

Benefits

401(k) plan with company contribution

Work-life balance

Paid holidays

Annual bonus opportunity

Qualifications

• Proven customer service skills in a call center environment.
• Excellent verbal and written communication abilities.

Responsibilities

• Provide exceptional customer service via phone and written correspondence.
• Resolve customer issues and enhance their experience.

Skills

Customer Service Skills

Attention to Detail

Communication Skills

Multitasking

Job description

Join Our Customer Service Team as a Customer Care Analyst

Become part of our dynamic team of customer service professionals! As a Customer Care Analyst, you'll interact directly with customers via phone, providing timely and accurate solutions to their service needs. Your role will help enhance customer satisfaction and retention. Apply now! Our upcoming start dates are June 12th, June 13th, and June 27th, with training beginning on June 16th and June 30th. Training will be virtual for 2 weeks from 8:00 AM to 4:30 PM CST. Post-training hours are 9:00 AM to 5:30 PM CST (closing shift).

What We Can Offer You:

• Hourly wage of $19.50, plus an annual bonus opportunity
• 401(k) plan with a 2% company contribution and 6% company match
• Work-life balance with vacation, personal time, and paid holidays
• Note: Applicants must not require sponsorship for employment now or in the future

Your Responsibilities:

• Provide exceptional customer service through multiple communication channels, primarily via phone (inbound and outbound calls) and written correspondence
• Meet or exceed department standards for attendance, productivity, and quality
• Work efficiently in a fast-paced, diverse environment, multitasking and accurately entering data to resolve requests
• Turn customer issues into positive experiences through effective service recovery
• Build strong relationships with team members, partners, customers, and stakeholders, embodying our culture and values

What You Need to Succeed:

• Proven customer service skills with attention to detail and sound decision-making in a call center environment
• Reliable attendance, adhering to scheduled hours and breaks
• Excellent communication skills, both verbal and written
• High-speed internet connection (minimum 50 Mbps, 150 Mbps recommended) for remote work
• Commitment to diversity and inclusion, curiosity, and respectful listening
• Located in the U.S. or Puerto Rico, with access to a high-speed internet connection

Preferred Qualifications:

• Experience in customer service
• Knowledge of business policies and procedures
• Active participation in team meetings, including on-camera
• Ability to multitask, work under pressure, meet deadlines, and adapt to change

We value diverse experiences, skills, and innovative passion. If your background matches these requirements, please apply! For questions, contact our Talent Acquisition team at [e-mail]. Please allow at least one week for application status updates.

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