Customer Care Agent

Placements24; United States; Hybrid; USD 8,400 - 13,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Health and well-being benefits

Ongoing training programs

Supportive team culture

Job summary

Placements24 is seeking a Customer Care Agent to join our client’s support team in Welkom. You will handle inquiries across calls, email and chat, delivering friendly, accurate information and guiding customers to solutions.

The ideal candidate is patient and empathetic with strong problem-solving skills, documented in the CRM, and capable of working independently within a collaborative, service-driven culture.

Qualifications

• Experience in customer service or contact center is desirable.
• Excellent verbal and written communication; friendly and professional.
• Strong listening, empathy, and problem-solving skills.
• Proficient with customer service software and basic computer apps.
• Ability to work independently and in a team.

Responsibilities

• Handle incoming customer communications (calls, emails, chat) efficiently and effectively.
• Provide accurate product and service information, guiding customers through solutions.
• Resolve customer complaints, issues, and concerns in a professional and timely manner.
• Document customer interactions and resolutions accurately within the CRM system.
• Identify opportunities to upsell or cross-sell products and services where appropriate and beneficial to the customer.
• Follow communication procedures, guidelines, and policies to ensure a consistent customer experience.

Skills

Customer service

Communication skills

CRM software

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

CRM software

Basic computer apps

Job description

About the Role

Our client is looking for a customer-focused and proactive Customer Care Agent to join their support team in Welkom. This role is essential for fostering positive customer relationships and ensuring efficient resolution of inquiries and concerns. You will be the voice of our client, providing outstanding service and support through various communication channels. The ideal candidate is patient, empathetic, and possesses strong problem-solving skills, with a dedication to providing a superior customer experience. We aim to build a team that values collaboration and continuous improvement in delivering exceptional service.

Key Responsibilities

• Handle incoming customer communications (calls, emails, chat) efficiently and effectively.
• Provide accurate product and service information, guiding customers through solutions.
• Resolve customer complaints, issues, and concerns in a professional and timely manner.
• Document customer interactions and resolutions accurately within the CRM system.
• Identify opportunities to upsell or cross-sell products and services where appropriate and beneficial to the customer.
• Follow communication procedures, guidelines, and policies to ensure a consistent customer experience.

Requirements

• Previous experience in a customer service or contact center role is highly desirable.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong ability to listen, empathize, and respond to customer needs.
• Proficiency in using customer service software and basic computer applications.
• Ability to work independently and as part of a team in a dynamic environment.
• High school diploma or equivalent; further education or certifications are a plus.

Benefits

• Competitive salary, reviewed annually with performance considerations.
• Flexible hybrid work arrangement balancing office and remote responsibilities.
• Comprehensive health and well-being benefits package.
• Ongoing training programs to enhance skills and career development.
• A supportive and team-oriented work culture.