Customer Care & Aftermarket Growth Manager

Raymond West; Spokane (WA); On-site; USD 42,000 - 49,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Holiday pay

Job summary

Raymond West in Spokane, WA, is seeking a Customer Care Manager to lead aftermarket activities at major accounts, with a primary focus on customer retention, program implementation, and aftermarket sales growth.

You will manage aftersales efforts, build relationships across departments, and coordinate with factories and vendors to resolve issues. A bachelor's degree and related experience are preferred, with travel up to 90% as needed.

Qualifications

• Bachelor's degree (B.A.) or 1–2 years related experience and/or training; or equivalent combination.

Responsibilities

• Retain existing assigned accounts and develop targeted new accounts.
• Lead aftermarket activities and assist Account Managers with presentations.
• Interface with other departments and factories to resolve customer issues.
• Establish operational procedures for assigned accounts.
• Communicate customer issues to appropriate teams and management.

Skills

Communication

Organizational skills

Microsoft Office

Reading documents

Public speaking

Interdepartmental collaboration

Time management

Analytical thinking

Education

Bachelor's degree

Job description

Raymond West in Spokane, WA, is seeking a Customer Care Manager to lead aftermarket activities at major accounts, with a primary focus on customer retention, program implementation, and aftermarket sales growth.

You will manage aftersales efforts, build relationships across departments, and coordinate with factories and vendors to resolve issues. A bachelor's degree and related experience are preferred, with travel up to 90% as needed.