Customer Care & Aftermarket Growth Manager

Raymond West Group; Boise (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

Raymond West in Boise is seeking a Customer Care Manager to lead aftermarket activities for major accounts, focusing on retention, program implementation and aftermarket sales growth.

The role requires strong communication, leadership, and the ability to coordinate with internal teams, factories, vendors and customers to resolve issues and develop new service programs. The position may require travel for key accounts and on-site collaboration.

Qualifications

• Excellent written and verbal communication.
• Excellent Organizational Time Management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Retain existing assigned accounts.
• Develop targeted new accounts.
• Develop and maintain positive working relationships with staff and other departments.
• Identify and achieve Customer Service goals with assigned accounts.
• Market and develop Raymond West programs as directed by management.
• Interface with other departments to solve customer satisfaction issues.
• Interface with the Raymond Factory to solve customer satisfaction issues.
• Assist Account Managers with presentations and aftermarket support for accounts.
• Communicate with employees, customers, factories, vendors, and managers.
• Establish operational procedures for assigned accounts.
• Communicate customer issues to the Account Manager and involved parties.
• Perform other duties as assigned by management.

Skills

Communication

Organizational skills

MS Office

Public speaking

Team leadership

Interpersonal skills

Problem solving

Adaptability

Tools

Microsoft Office Suite

Job description

Raymond West in Boise is seeking a Customer Care Manager to lead aftermarket activities for major accounts, focusing on retention, program implementation and aftermarket sales growth.

The role requires strong communication, leadership, and the ability to coordinate with internal teams, factories, vendors and customers to resolve issues and develop new service programs. The position may require travel for key accounts and on-site collaboration.