Customer Care Advocate III

Rexnord Industries, LLC; Twinsburg (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching

Job summary

Rexnord is seeking a Customer Care Advocate I to serve as the primary interface with customers in a fast-paced manufacturing environment. Based in Twinsburg, OH, you will address inquiries, process orders, prepare quotes, track bids, manage RMAs, and resolve billing issues per company policies.

Excellent communication is essential. Responsibilities include interfacing with Purchasing, Manufacturing, Shipping, Scheduling, and Engineering while maintaining high customer satisfaction and accurate

Qualifications

• High School Diploma or GED required.

Responsibilities

• Actively manage the customer orders across the entire life cycle.
• Frequently interacts with customers to address inquiries and complaints and maintain goodwill.
• Provide first-call resolution and ensure superior service on each contact.

Skills

Customer focus

Verbal and written communication

Interpersonal skills

Attention to detail

Report writing

Microsoft Office

Self-starter

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Work Model: This is a fully onsite role, with work performed at your designated Regal Rexnord office.

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The Company

Rexnord® is a $2 billion multi-platform diversified global industrial company (NYSE:RXN). Within our two platforms, we serve a wide array of growing, global end markets by offering the broadest, most reliable product portfolios and trusted brands in our industries. Within Process & Motion Control, we design, manufacture, market and service specified, highly engineered mechanical components used within complex systems where our customers’ reliability requirements and the cost of failure or downtime are extremely high. Within Water Management, we design, procure, manufacture and market products that provide and enhance water quality, safety, flow control and conservation, in which customers specify our products due to performance, life cycle and project cost, and our service levels. We believe in a core business philosophy of continuous improvement that leverages the Rexnord Business System (RBS) to drive consistency and enable growth. Founded in 1892, Rexnord is headquartered in Milwaukee, Wisconsin, U.S.A. and employs approximately 7,500 associates worldwide. For more information visit: www.rexnord.com .

Aerospace Business Units

Rexnord Aerospace supplies high performance spherical and cylindrical bearings, mechanical seals, gears and electrical components to commercial air transport markets. Our products are engineered to meet stringent requirements and are specified in engine systems, flight control systems, landing gear systems and airframe structures. Our global customer base includes major engine and airframe OEMs, tier suppliers and aircraft operators.

Brief Description

The Customer Care Advocate I will work in a fast-paced Manufacturing environment. This person will be the primary interface between internal and external customers requiring strong communication skills in customer service. This position is responsible for maintaining a high level of customer satisfaction by addressing and administrating commercial issues through the CSR Team that include, but is not limited to: customer inquiries, processing orders, preparing quotes, tracking bids, managing RMA’s and resolving billing issues, in accordance with company policies and procedures. This position is located in our Twinsburg, OH facility.

Key Accountabilities

• - Management of assigned key accounts and/or market segment activity including: order, quotation, business development, conflict resolution, order entry, Voice of the Customer, pricing to value, assisting in contract and account program administration, coordinating Production Readiness reviews.
• - Frequently interacts with customers, addressing and resolving customer inquiries and complaints regarding products, services, billing, etc to maintain customer goodwill.
• - Actively manage the customer orders across the entire life cycle.
• - Maintain accurate customer contact base and critical communication files for assigned accounts, Management of Critical Programs, Contracts and Agreements.
• - Must handle calls in an efficient and professional manner; provide first call resolution and create loyal and satisfied customers through consistent superior service on each call or point of contact as defined by department and company goals. This includes troubleshooting and production explanation.
• - Work and interact with multiple intercompany departments – Purchasing, Manufacturing, Shipping, Scheduling and Engineering.
• - Accepts and processes sales orders timely; this includes verifying orders for accuracy.
• - Meet/Exceed Customer Satisfaction Goals.
• - Develop a high level of understanding of the ERP system.
• - Maintain a high knowledge base on the business’ products and applications.

Job Requirements

Capabilities and Success Factors

• - This position requires the applicant to be a US Person with an US permanent residence. A US Person is a US Citizen or Green card holder.
• - High School Diploma or GED Required
• - 3+ years of Expeditor/Customer interface within engineered products preferred
• - Proficient in Microsoft suite skills and basic internet searching
• - Customer Focused
• - Self-starter and creative thinking
• - Excellent verbal and written communication skills
• - Excellent interpersonal skills
• - Attention to details and ability to highlight process issues
• - Ability to prepare reports and correspondence
• - Ability to communicate effectively with customers and other employees in the organization
• - Other duties and assignments as needed

Exceptional benefits

• - Medical Insurance
• - Dental Insurance
• - Vision Insurance
• - Short-Term Disability Insurance
• - Long-Term Disability Insurance
• - Accidental Death and Dismemberment Insurance
• - Life Insurance
• - Flexible Spending Accounts (Medical and Dependent Care)
• - Educational Reimbursement
• - Matching 401(k) contribution

Expected Base Salary Range: [$50,000 – $60,000]

The salary range provided is intended to display the value of the company's basepaycompensation for this position. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, the geographic market of that location, candidate's skill set, level of experience,educationand internal peer compensationcomparisons among other potential factors.

Rexnord associates must be in good standing for consideration for job openings. This includes satisfactory or above ratings in job performance and no corrective actions, PIP’s, disciplinary issues or warnings in the last 12 months.

Equal Employment Opportunity Employer:

Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled

Benefits

• - Medical, Dental, Vision and Prescription Drug Coverage
• - Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• - Paid Time Off and Holidays
• - 401k Retirement Plan with Matching Employer Contributions
• - Life and Accidental Death & Dismemberment (AD&D) Insurance
• - Paid Leaves
• - Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affi…

Equal Employment Opportunity Posters

Notification to Agencies : Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (“Regal Rexnord”) do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.