Customer Care Advocate

Wellnet Enerji; Indiana; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k

Paid vacation

Ongoing training

Job summary

WellNet is seeking a Customer Care Advocate for an in-person role in Trevose, PA. You will support members, providers and clients by handling calls, reviewing benefits, and providing accurate plan details in a healthcare benefits environment.

The position emphasizes communication, professionalism, and problem solving, with opportunities to participate in enrollment activities and continuous training as part of a competitive benefits package.

Qualifications

• Associate degree required at minimum.
• Prior call center experience preferred, but not required.
• Experience in health insurance industry a plus.
• Proficient in Microsoft Office.
• Demonstrates professionalism and personal accountability.
• Strong communication skills and phone etiquette.
• Excellent listening skills.
• Strong problem-solving abilities.

Responsibilities

• Answer inbound calls from multiple call queues.
• Review plan benefits to determine unique plan provisions for call handling.
• Interface with providers to provide benefit plan details and update member information.
• Check claim status for providers and members.
• Manage tasks with timely follow-up and ensure complete resolution of calls.
• Outreach for information needed to complete claims processing.
• Document all calls and follow-up items.
• Overpayment resolution.
• New Hire/Open Enrollment assistance.
• Other support duties as needed.

Skills

Call center experience

Communication skills

Phone etiquette

Listening skills

Problem solving

Professionalism

Accountability

Adaptability

Education

Associate degree

Tools

Microsoft Office

Job description

Customer Care Advocate

As a national healthcare management firm, WellNet creates lower cost level-funded and self-funded health insurance plans for companies offering employee benefits. With less margin, more technology and a frictionless member experience, our PPO plans, Reference Based Pricing options, and Hybrid plans lower healthcare expenses today and limit increases tomorrow. WellNet finally helps businesses and their members take back the profits from traditional health insurance companies.

Reports To

Manager Advocate Services

Key Responsibilities

The Customer Care Advocate ensures front‑line client satisfaction to all parties; Members/Providers/Clients in a call center setting environment.

Key Activities

• Answer inbound calls from Multiple call queues
• Review plan benefit to determine unique plan provisions for call handling
• Interfacing with providers to provide benefit plan details and updating member insurance information
• Claim Status for providers/members
• Manage tasks with timely follow‑up, which involves interaction with members, providers, and other vendors. Ensuring complete resolution of call
• Outreach for information needed to complete claims processing
• Documentation of all calls and follow up items
• Overpayment resolution
• New Hire/Open Enrollment assistance
• Other Support Duties as needed

Qualifications

• This is an in‑person position located in Trevose, PA
• College degree- minimum Associates degree
• Previous experience in a call center desired, but not required
• Experience in health insurance industry a plus
• Working knowledge of Microsoft Office
• Has a strong sense of professionalism and personal accountability
• Strong Communication skills and phone etiquette
• Highly effective listening skills
• Problem solving

You are aligned with these values

• Optimism
• Accountability
• Respect
• Intelligence
• Hustle
• Adaptability
• Building long‑termrelationships

This position offers a competitive compensation package, including health benefits, 401k, ongoing training, and paid vacation time.

Get to Know WellNet

https://wellnet.com/about-us/

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Located in Feasterville‑Trevose, PA, 19053