Customer Care Advisor

Busey; Phoenix (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Busey is seeking a Customer Care Advisor in Phoenix, AZ to advocate for customers and deliver outstanding digital-first service. You will manage relationships, encourage use of digital offerings, and provide proactive support across phone, chat, and email channels.

The role emphasizes strong communication, problem solving, and the ability to adapt in a fast-paced banking environment, with opportunities for training and professional growth.

Qualifications

• High School diploma required.
• Basic knowledge of web browsers, digital offerings and products and services.
• Have or the ability to obtain Busey account with online/mobile banking.

Responsibilities

• Ensure customer satisfaction and retention.
• Deliver technical, troubleshooting and service support via phone, chat and email.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Attend and participate in training sessions and team meetings.
• Adapt to change and respond to requests in a professional and positive manner.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Inform and refer customers when appropriate for products and services.
• Perform outbound calls to customers as needed to deliver exceptional service.

Skills

Customer service

Active listening

Problem solving

Communication

Teamwork

Technical support

Phone support

Email/chat support

Education

High School diploma

Microsoft Office

Banking familiarity

Tools

Microsoft Office

CRM software

Job description

Position Summary

The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.

Duties & Responsibilities

• Ensure customer satisfaction and retention
• Deliver technical, troubleshooting and service support via phone, chat and email
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Attend and participate in training sessions and team meetings
• Ability to adapt to change and respond to all requests in a professional and positive manner
• Maintain customer confidence and protect bank operations by keeping information confidential
• Inform and refer customers when appropriate for products and services
• Perform outbound calls to customers as needed to deliver exceptional service to our customers

Education & Experience

• Strong organizational skills
• Basic knowledge of web browsers, digital offerings and products and services
• Have or the ability to obtain Busey account with online/mobile banking

Ability To

• Leverage strong interpersonal, written, and verbal communication skills
• Analyze and solve problems efficiently and accurately
• Maintain mental concentration and visual attention to detail
• Effectively manage time
• Express desire and show the willingness to assist customers and resolve issues
• Work independently and in a fast-paced, team environment

Education And Training

• Requires High School diploma
• Requires knowledge of Microsoft Office
• Previous banking experience preferred, but not required

Benefits And Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $19-$21/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

• 401(k) match
• profit sharing
• employee stock purchase plan
• paid time off
• medical
• dental
• vision
• company-paid life insurance
• long-term disability
• supplemental voluntary life insurance
• short-term and long-term disability
• wellness incentives
• employee assistance program
• pre-tax health savings accounts
• flexible spending accounts

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.