Customer Care Advisor

Busey; Edwardsville (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Company-paid life insurance

Long-term disability

Short-term disability

Wellness incentives

Employee assistance program

Pre-tax health savings accounts

Flexible spending accounts

Job summary

Busey in Edwardsville, IL is seeking a Customer Care Advisor to act as a customer advocate, earning trust through unmatched service and support for our digital‑first banking customers across phone, chat and email. You will handle technical questions via phone, chat and email; de‑escalate issues, participate in training, protect confidential information, and promote online and mobile banking products.

The role emphasizes teamwork in a fast‑paced environment and offers benefits such as 401(k)

Qualifications

• High School diploma required.
• Knowledge of Microsoft Office.
• Previous banking experience preferred, but not required.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver technical, troubleshooting and service support via phone, chat and email.
• De-escalate situations involving dissatisfied customers.
• Attend and participate in training sessions and team meetings.
• Maintain confidentiality of customer information.
• Inform and refer customers to appropriate products and services.
• Perform outbound calls to deliver exceptional service when needed.

Skills

Strong organizational skills

Interpersonal communication

Written communication

Verbal communication

Time management

Problem solving

Independence

Education

High School diploma

Microsoft Office knowledge

Job description

Position Summary

The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.

Duties & Responsibilities

• Ensure customer satisfaction and retention
• Deliver technical, troubleshooting and service support via phone, chat and email
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Attend and participate in training sessions and team meetings
• Ability to adapt to change and respond to all requests in a professional and positive manner
• Maintain customer confidence and protect bank operations by keeping information confidential
• Inform and refer customers when appropriate for products and services
• Perform outbound calls to customers as needed to deliver exceptional service to our customers

Education & Experience

Knowledge Of

• Strong organizational skills
• Basic knowledge of web browsers, digital offerings and products and services
• Have or the ability to obtain Busey account with online/mobile banking
• Ability to: Leverage strong interpersonal, written, and verbal communication skills
• Analyze and solve problems efficiently and accurately
• Maintain mental concentration and visual attention to detail
• Effectively manage time
• Express desire and show the willingness to assist customers and resolve issues
• Able to work independently and in a fast-paced, team environment

Education And Training

• Requires High School diploma
• Requires knowledge of Microsoft Office
• Previous banking experience preferred, but not required

Compensation And Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

Base Pay Range: $19.00-$21.00/hr

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us.

• 401(k) match
• profit sharing
• employee stock purchase plan
• paid time off
• medical
• dental
• vision
• company-paid life insurance
• long‑term disability
• supplemental voluntary life insurance
• short‑term disability
• long‑term disability
• wellness incentives
• employee assistance program
• pre‑tax health savings accounts
• flexible spending accounts

Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.