Customer Business Lead - Walmart

Lactalis Heritage Dairy Inc; Arkansas; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits package

Retirement plans

Paid time off

Education reimbursement

Job summary

Lactalis Heritage Dairy is hiring a Customer Business Lead for the Walmart account. This fully remote role favors candidates located in Arkansas to align with the Walmart focus but can be remote across the U.S.

You will drive volume, revenue, and gross profit, overseeing pricing, shelving, merchandising, and distribution execution to maximize business results. You will lead a team, develop strategic plans, and collaborate with cross-functional partners to deliver growth while managing customer

Qualifications

• 5+ years of experience in CPG sales and account management.
• Strong consultative selling and relationship-building skills.
• Proven collaboration with cross-functional partners (analysts, Supply Chain, other functions).
• Ability to analyze data, derive insights, and translate into actionable plans.
• Self-motivated, able to work independently with minimal direction.
• Excellent verbal and written communication skills.
• Organizational and time-management skills; able to meet deadlines.

Responsibilities

• Lead the assigned sales team to develop and execute plans delivering growth targets with field engagement.
• Develop strategies to drive business growth across the region.
• Understand customer needs, KPIs, and objectives; translate into execution plans.
• Create sales and account plans meeting objectives and aligning with corporate guidelines.
• Coordinate with Lactalis resources (Category Management, Sales Finance, Shopper Marketing) for success.
• Build relationships with key customer stakeholders and decision-makers.
• Lead customer presentations with insights-driven recommendations.
• Oversee P&Ls and financial performance to achieve targets.
• Manage trade spending and promotions to support growth.
• Contribute inputs to demand planning and S&OP processes.
• Provide category insights to identify opportunities for growth.
• Develop a high-performing team through coaching and development.

Skills

CPG sales

Account management

Data analysis

Cross-functional collaboration

Relationship building

Presentation skills

Travel readiness

Tools

Microsoft Office

Job description

All Jobs > Customer Business Lead - Walmart

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together.

At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.

Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis Heritage Dairy, part of the Lactalis family of companies, is currently hiring a Customer Business Lead (CBL), Walmart. This is a fully remote position, with a preference for candidates located in Arkansas due to the role’s focus on the Walmart account.

The Customer Business Lead (CBL) is accountable for delivering volume, revenue, and gross profit results across the Walmart account. This role leads the customer business strategy by understanding Walmart’s specific business needs and priorities and translating them into effective execution. The CBL and their team are accountable for pricing, shelving, merchandising, and distribution execution to drive strong customer and business performance.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Lead the assigned sales team in developing and executing sales plans that deliver growth targets, while providing ongoing leadership and support, including time in the field engaging directly with customers.
• Develop and execute strategies and plans to drive business growth across the region.
• Develop a deep understanding of customer needs, priorities, KPIs, and business and category objectives.
• Develop and execute sales and account plans that meet customer objectives while aligning with corporate strategies, initiatives, and guidelines, including customized SKUs and operational targets.
• Leverage cross-functional Lactalis Heritage Dairy (LHD) resources, including Category Management, Sales Finance, Shopper Marketing, and other key partners, to drive customer and business success.
• Build and maintain strong relationships with key customer representatives and decision-makers.
• Lead the development and delivery of customer presentations, ensuring compelling, insight-driven recommendations.
• Oversee customer P&Ls and financial performance, ensuring achievement of key targets, including growth rates and trade rates.
• Oversee trade spending and promotional programs to support business growth and customer objectives.
• Provide key inputs to demand planning and the S&OP process to support effective business planning and execution.
• Provide category thought leadership and customer insights to identify opportunities that drive category performance and business growth.
• Build and develop a high-performing team through recruiting, talent assessment, coaching and mentorship, constructive and timely feedback, and actionable development plans for direct reports.

From your STORY to ours

Qualified applicants will contribute the following:

• 5+ years of experience in CPG sales and account management.
• Strong consultative selling and relationship-building skills.
• Proven experience collaborating effectively with cross-functional partners, including analysts, Supply Chain, and other business functions.
• Demonstrated ability to analyze data, identify insights, and translate findings into actionable plans.
• Self-motivated and able to work independently with minimal direction.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills, with the ability to prioritize effectively and meet deadlines.
• Demonstrated ability to work effectively in a collaborative, team-oriented environment.
• Adaptable and able to navigate and succeed in a changing work environment.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint, and strong overall computer and systems skills.
• Ability to travel up to 25%.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Aff…