Customer Category Manager

Lactalis Heritage Dairy; United States; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Total Rewards Program

Generous retirement plan contributions

Paid Time Off from day one

Education Reimbursement

Job summary

A leading dairy company seeks a Customer Category Manager to partner with customers, understand their business, and achieve revenue growth. The ideal candidate will have a Bachelor's Degree and 3+ years of relevant experience in customer management. Strong negotiation and communication skills are essential. This role offers a competitive salary and comprehensive benefits.

Qualifications

• 3+ years of experience in customer management, account management, or retail sales management.
• Ability to establish and maintain effective customer relationships.
• Self-motivated and able to operate independently.

Responsibilities

• Partner with customers to understand their business and marketplace.
• Achieve business objectives for assigned customers.
• Conduct business reviews with Customer's Category Managers.

Skills

Customer management

Account management

Retail sales management

Personal selling

Negotiation

Effective communication

Data analysis

Team collaboration

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Customer Category Manager

Join to apply for the Customer Category Manager role at Lactalis Heritage Dairy.

Pay Range

$90,000.00/yr - $100,000.00/yr (actual pay based on skills and experience)

About Lactalis Heritage Dairy

At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family‑owned company with over 85,000 professionals across the globe. Each day, we’re proud to produce award‑winning dairy products that bring people together.

We live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.

Why Join Us?

Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

Responsibilities

• Effectively partner with assigned customers to build rapport at all levels and to fully understand the customer, their business, and the marketplace.
• Responsible for achieving base business objectives of assigned customer (revenue, share growth, margin contribution, authorizations, distribution, optimal shelving).
• Conduct regular category & business reviews with the Customer’s Category Managers & Key Account Management personnel to affect positive business growth.
• Lead implementation of space management projects for all assigned categories for assigned customers.
• Achieve CBT new item authorization and distribution goals with assigned customer.
• Achieve promotional revenue objectives by tactic, price point, drive period & sales vent for assigned categories and customer.
• Effectively execute Lactalis Heritage Dairy pricing strategies for all assigned categories for the customer.
• Work with broker team to manage execution of strategies.
• Work with Retail Team to effectively manage retail execution of all assigned category objectives for the customer.
• Maintain files and business documentation as directed by Lactalis Heritage Dairy Policy & the CBT to thoroughly document business transactions with the customer.

Qualifications

Education

• Bachelor’s Degree

Experience

• 3+ years of experience in customer management, account management, and/or retail sales management for a CPG company.
• Ability to establish and maintain effective relationships with the Customer and gain their trust and respect.
• Strong personal selling skills and negotiation skills.
• Effective communication skills, both verbal and written.
• Self‑motivated and able to operate independently.
• Demonstrated ability to analyze data and create action plans.
• Ability to prioritize and meet deadlines within specified time constraints.
• Ability to operate in a team environment.
• Ability to adapt in a changing work environment.
• Solid working knowledge of computers and related systems including proficiency in Microsoft Word, Excel, and PowerPoint.

Benefits

Lactalis offers a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally‑recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.