Customer Benefits & Loyalty Manager

Mable; Sydney Township (ND); On-site; USD 90,000 - 120,000; Full time

Job summary

Mable is looking for a Customer Benefits & Loyalty Manager. This permanent role reports to the Senior Manager, Loyalty & Retention within the Engagement & Retention team.

The role sits in the Growth Team and focuses on creating programs that deliver meaningful value to customers and turn engaged customers into advocates for the brand. You will own the strategy, delivery and optimisation of customer benefits and advocacy programs, translating training requirements from Legal, Risk and Compliance

Responsibilities

• Own the strategy, delivery and optimisation of customer benefits and advocacy programs.
• Collaborate with CRM, Product, Marketing, Operations and external partners to strengthen loyalty, engagement, trust and commercial outcomes.

Skills

Customer loyalty

Program management

CRM systems

Cross-functional collaboration

Tools

CRM

Job description

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

• 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care


• 2. We believe in technology as an enabler


• 3. We’re driven by helping customers attain better outcomes

This position is part of the Mable team.

About Mable

Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.

With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.

By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.

To find out more, visit https://mable.com.au/

About the role

Mable is looking for a Customer Benefits & Loyalty Manager. This is a permanent role, reporting to the Senior Manager, Loyalty & Retention. The role sits within the Engagement & Retention team, which is part of the wider Growth Team at Mable.

You’ll be responsible for creating and growing programs that deliver meaningful value to customers while turning our most engaged customers into advocates for the brand.

You will own the strategy, delivery and optimisation of customer benefits and advocacy programs; and you’ll take the training requirements set by Legal, Risk and Compliance and work them into program design, and customer comms.

The role will work closely with CRM, Product, Marketing, Operations and external partners to create programs that strengthen customer loyalty, engagement, trust and commercial outcomes.

Key Responsibilities