Customer Banking Specialist - Newman (Full Time)

cba; Newman (CA); On-site; AUD 55,000 - 75,000; Full time

Job summary

Commonwealth Bank of Australia in Newman invites a Customer Banking Specialist to join our Multi-Channel Branch. In this role you’ll split time between our in-branch Retail service and our contact centre, helping customers with everyday banking and explaining digital options.

You’ll build connections, handle transactions, assess needs with Financial Health Checks, and assist with personal loans and cards. We provide ongoing training and a supportive team environment.

Qualifications

• Experience delivering frontline banking or customer service in person or remotely.
• Ability to resolve customer inquiries with patience and accuracy.
• Comfort with learning new banking processes and digital tools.

Responsibilities

• Assist customers with general banking transactions and enquiries.
• Build rapport with customers through conversations face-to-face and via channels.
• Promote and explain in-branch technology and digital banking options.
• Complete Financial Health Checks and process loan/credit card applications.
• Capture feedback and contribute to service improvements.

Skills

Customer service excellence

Communication skills

Problem solving

Teamwork

Adaptability

Job description

We are looking for a Customer Banking Specialist to join our Multi-Channel Branch in Newman!

What is a Multi-Channel Branch?

Tuesday and Thursday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Monday, Wednesday and Friday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers' financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

If you have a passion for helping people, this opportunity is for you.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

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Advertising End Date: 26/10/2026