Customer Banking Assistant — Accounts & Service Pro

First State Bank - WI; Wisconsin Rapids (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

First State Bank - WI in Wisconsin Rapids seeks a Consumer Banking Assistant to support customers with a full range of consumer account questions, operations, processes and transactions.

The role requires a high school diploma and strong communication skills, with 3–5 years of customer service experience preferred. Proficiency with Microsoft Office and banking software is expected. You will back up tellers and help maintain customer relations across accounts.

Qualifications

• High school diploma or equivalent.
• 3–5 years customer service experience preferred.
• Proficient with Microsoft Excel and Word; banking software familiarity helpful.
• Strong communication skills across in-person, phone, email, and written communications.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Assist customers with opening and closing accounts and addressing account questions.
• Educate customers on checking, savings, CD, HSA and other accounts; online banking and loans.
• Back up tellers with day-to-day transactions and inquiries to boost productivity.
• Maintain customer relations while ensuring account information security.

Skills

Customer service

Multitasking

Communication skills

Detail oriented

Education

High School Diploma

Tools

Banking software

Job description

First State Bank - WI in Wisconsin Rapids seeks a Consumer Banking Assistant to support customers with a full range of consumer account questions, operations, processes and transactions.

The role requires a high school diploma and strong communication skills, with 3–5 years of customer service experience preferred. Proficiency with Microsoft Office and banking software is expected. You will back up tellers and help maintain customer relations across accounts.