Customer Banking Advisor

Hancock Whitney; Pass Christian (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Hancock Whitney in Pass Christian, MS is seeking a front-line teller to deliver exceptional client service, handle transactions, and promote digital banking solutions.

You will manage deposits, withdrawals, loan payments, and money orders while maintaining accuracy, risk controls, and compliance with the Bank Secrecy Act. The role requires a high school diploma or GED and 6 months of cash-handling or teller experience, with weekend/evening availability.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions focused on accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client needs: deposits, withdrawals, check cashing, loan payments, money orders, negotiable items.
• Respond to servicing requests including account maintenance and service charge inquiries.
• Build and grow client relationships through in-person and outbound calls.
• Educate clients on digital solutions (mobile, online, ATM) to promote self-service adoption.
• Refer clients to internal partners as needs are identified.
• Support financial center operations including opening/closing, vault management, night depository, cash drawer setup, and balancing.
• Assist in managing operational loss through fraud detection and overrides as needed, maintaining balancing standards.
• Uphold risk management, compliance, and security standards.

Skills

Customer service

Cash handling

Sales/referrals

Risk awareness

Communication

Education

High School diploma or GED

Job description

Hancock Whitney in Pass Christian, MS is seeking a front-line teller to deliver exceptional client service, handle transactions, and promote digital banking solutions.

You will manage deposits, withdrawals, loan payments, and money orders while maintaining accuracy, risk controls, and compliance with the Bank Secrecy Act. The role requires a high school diploma or GED and 6 months of cash-handling or teller experience, with weekend/evening availability.