Customer Assistance Representative Sr. - Enterprise Ontario Airport

Rockville Loop; Ontario (CA); On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility, the operator of Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent A Car, is hiring for a full-time role at Ontario, CA. The position starts at $19/hour based on 40 hours per week and requires a valid driver’s license and a high school diploma.

You will handle reservations, quotes and customer inquiries while delivering top service and ensuring rental clarity. Responsibilities include greeting customers, assisting with rentals, processing returns and handling related

Qualifications

• Must be at least 18 years old.
• Valid Driver's License required.
• High school diploma or GED required.
• At least 1 year prior sales experience (retail, customer facing).
• Open availability for days, nights, weekends & holidays for full-time work.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Take incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Explain rental terms, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other equipment.
• Notify Management of any known vehicle problems and any required maintenance.
• Perform various administrative and accounting tasks such as research and billing support, accounts receivables, transfer logs, run reports, supply maintenance, billing.
• Perform miscellaneous duties as assigned.
• Maintain regular attendance and punctuality.

Skills

Customer service

Sales experience

Communication

Time management

Education

High school diploma or GED

Authorized to work in US

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Opening available at: 3450 E Airport Dr. Ste 400. Ontario, CA 91761

This is a full time position with a starting rate of pay $19/hour based on a 40 hours/week.

Benefits Package

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job‑related duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• This position requires a valid Driver's License
• Must have a high school diploma or GED equivalent
• Must have at least 1 year prior sales experience (retail, customer facing preferred)
• Apart from religious observances, must have open availability and be able to work full time (40 hours/week) days, nights, weekends & holidays required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Enterprise Mobility/Enterprise Rent‑A‑Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([e-mail]) to contact us about your interest in employment.