Customer and Warehouse Operations Associate - Full-Time

The Staff Pad; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Performance incentives

SEP IRA

Medical benefits

Dental benefits

Vision benefits

Job summary

The Staff Pad, a family-owned distributor of low-voltage electronics, is seeking a Customer Experience Associate for its Nashville, TN location. This full-time role blends customer service, sales support, and warehouse operations to ensure smooth day-to-day branch activity and a seamless customer experience.

You will assist customers, manage orders and inquiries, coordinate with vendors and internal teams, and contribute to quotes and the sales process while maintaining organized CRM/ERP

Qualifications

• Experience in customer service, inventory, or ERP systems.
• Experience with Microsoft Office and CRM systems.
• Sales experience preferred; technical or B2B sales background is a strong plus.

Responsibilities

• Assist customers in person and over the phone with orders, quotes, and inquiries.
• Manage returns, exchanges, and warranty claims.
• Qualify and route inbound leads (calls, email, web, walk-ins).
• Maintain accurate CRM/ERP records and follow-ups.
• Prepare quotes and support the sales process through close.
• Pick, pack, ship, receive, and stock inventory.
• Maintain a clean showroom and warehouse.

Skills

Customer service

ERP systems

CRM systems

Sales experience

Communication skills

Organizational skills

Job description

Customer and Warehouse Operations Associate – Full-Time | Sales Experience Preferred

Nashville, United States | Posted on 10/29/2026

• Work Experience Experience in customer service
• Country United States

Job Description

The Staff Pad has partnered with a reputable, family-owned distributor of low-voltage electronics to hire an experienced Customer Experience Associate for their Nashville, TN location.

This role plays an important part in supporting customers, enabling sales, and keeping day-to-day branch operations running smoothly.

Reporting to the Branch Manager, the Customer Experience Associate is central to branch operations, blending customer service, sales support, and warehouse operations into one dynamic role.You’ll serve as a key link between customers, sales, vendors, and internal teams, helping ensure seamless experience and efficient branch operations.

Schedule: Full-Time

What You’ll Do

This is an active role in a fast-paced showroom and warehouse environment.

Key Responsibilities

Customer Service

• Assist customers in person and over the phone with orders, quotes, and inquiries
  
• Manage returns, exchanges, and warranty claims
  
• Communicate proactively to resolve issues quickly
  
• Qualify and route inbound leads (calls, email, web, walk-ins)
  
• Maintain accurate CRM/ERP records and follow-ups
  
• Prepare quotes and support the sales process through close
  

Operations & Process

• Maintain organized systems, tools, and documentation
  
• Support vendor coordination and onboarding efforts
  
• Identify inefficiencies and suggest improvements

Warehouse Support

• Pick, pack, ship, receive, and stock inventory
  
• Maintain a clean, safe showroom and warehouse
  
• Step in as needed to keep operations running smoothly

What We Are Looking For

Education and Experience

• Experience in customer service, inventory, or ERP systems
  
• Experience with Microsoft Office and CRM systems
  
• Sales experience preferred; technical or B2B sales background is a strong plus
  

Additional Skills and Attributes

• Strong communication, organizational, multitasking and prioritizing skills
  
• Attention to detail with a strong sense of urgency
  
• Self-motivated, quick to learn, dependable and accountable
  
• Ability to lift up to 70 lbs occasionally
  

Why this Opportunity?

• Competitive pay + performance incentives
  
• Profit sharing & retirement (SEP IRA)
  
• Medical, dental, and vision benefits
  
• Developmental role with a clear path to advancement in sales or logistics, within a promote-from-within culture

If you’re someone who enjoys being hands-on, building strong relationships, and taking pride in getting things done right, this is an opportunity to become an essential part of a growing team. You’ll have the chance to make a meaningful impact, grow your skills, and build a rewarding career in a supportive, family-oriented environment.

Bring your energy, initiative, and customer-first mindset—and grow with a company that values your contribution.