Customer and Partner Solutions Engineer

Google LLC; Atlanta (GA); On-site; USD 127,000 - 182,000; Full time

Benefits offered by this job

Bonus target

Equity

Benefits

Job summary

Google LLC is seeking a Customer and Partner Solutions Engineer to scale user support and education worldwide, leveraging AI and advanced technologies. You will partner with support teams to implement innovative product-specific solutions and multi-channel strategies, ensuring strong user engagement and satisfaction.

The role emphasizes collaboration with product operations, support engineers, and partners to deliver scalable, high-quality support experiences while maintaining Google's standards

Qualifications

• Bachelor's degree or equivalent practical experience required.
• 3 years coding experience in one or more languages.
• 3 years experience with client-side web tech and troubleshooting.

Responsibilities

• Own the Ask Google Help support configuration and agentic workflow integrations for a dedicated set of products.
• Utilize admin tools, rule systems, prompt engineering, and AI configurations to build intelligent support paths.
• Partner with product operations and support teams to develop product-specific human and AI support strategies.
• Investigate AI support features, automated workflows, and escalation channels to ensure high availability.
• Drive efficiency, scalability, and quality improvements across all support systems.

Skills

Coding experience

Web technologies

Technical troubleshooting

Education

Bachelor's degree in Engineering, CS, or related field, or equivalent practical experience

Master’s degree in Engineering, CS, Business, or related field

Tools

SQL/NoSQL databases

Linux/Unix

Machine learning

Job description

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience in an investigative role such as business intelligence, data analytics, or statistics.
• Experience working with database technologies (e.g., SQL, NoSQL).
• Experience using machine learning and building solutions.
• Experience working with systems (e.g., Linux, Unix).

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Customer and Partner Solutions Engineer, you will help Google scale its user support and product education initiatives to our users worldwide with the help of AI and other advanced technologies. You will partner with our user support teams to develop and implement technical innovations that support and delight our users. You will oversee the integration of our scaled support systems by partnering closely with product support managers and support engineering teams to ensure that users can get the support they need.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $127000 - $182000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Own the Ask Google Help support configuration and agentic workflow integrations for a dedicated set of products.
• Utilize advanced admin tools, code-based rule systems, prompt engineering, and AI configurations to build intelligent support paths.
• Partner closely with product operations and support teams to develop and execute product-specific, multi-channel human and AI supportstrategies.
• Search, investigate, and troubleshoot AI support features, automated workflows, and human escalation channel issues to ensure high availability and performance.
• Drive ongoing efficiency, scalability, and quality improvements across all support systems and operational tooling.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.