Customer Advocate Representative

AMETEK; Aurora (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in Aurora seeks a Customer Advocate Representative to manage customer inquiries and complaints. The role involves triaging requests, communicating effectively, and providing support in a fast-paced environment. Join a team that values safety and quality, and enjoy a variety of employee benefits.

Benefits

Health Insurance

Employee Assistance Program

Life and Disability Insurance

Retirement Savings Plan

Paid Holidays

Paid Time Off

Qualifications

• Ability to read and write English; excellent spelling and grammar required.
• Experience with international business correspondence required.
• Ability to perform effectively and multi-task efficiently in a fast-paced environment.

Responsibilities

• Triage incoming department requests and categorize them appropriately.
• Attend to non-technical customer requests and phone calls.
• Professionally communicate with customers to resolve issues.

Skills

Communication

Analytical Skills

Problem Solving

Education

Associate degree

Tools

Microsoft Office Word

Microsoft Office Excel

Sales Force

Job description

The Customer Advocate Representative responds to requests from customers and are responsible for resolving high level complaints and initiating steps toward corrective action if required. This role may aid the customer in model selection and basic technical troubleshooting. Completes and issues simple to moderately complex quotes.

As a Customer Advocate Representative you will:

• Triage incoming department requests by categorizing and associating to the appropriate record(s) for them to be acted on.
• Attend to non-technical customer requests such as Expedites, Order Status, Cross Shipments, Missing Documentation, etc.
• Attend to customer phone calls regarding non-technical issues.
• Escalate technical issues to as required.
• Professionally communicate with customers, representatives, and other partners to resolve issues relating to orders and/or other inquires.
• Create basic Customer Relationship Management software (e.g., Sales Force) entries and reports.
• Other duties as assigned.

Customer Service Advocate Requirements:

• Associate degree preferred.
• Ability to read and write English; excellent spelling and grammar required.
• Must have good basic math skills to calculate pricing, taxes, and discounts.
• Familiar with Microsoft Office Word and Excel.
• Excellent verbal and written communication skills.
• Experience with international business correspondence required.
• Ability to perform effectively and multi-task efficiently in a fast-paced environment.
• Ability to remain professional under pressure.
• Strong analytical skills and attention to detail.
• Solution-oriented and open to other perspectives.

Ready to join!

If you’re ready to bring your skills to a team that values safety, quality, and innovation, we’d love to hear from you! Apply today to take the next step in your career with AMETEK LMS.

Salary Range and Benefits:

Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition, AMETEK provides a variety of benefits to employees, including health insurance coverage, an employee assistance program, life and disability insurance, a retirement savings plan, paid holidays and paid time off.