Customer Advocate II

UNITED GRINDING North America; Miamisburg (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

UNITED GRINDING North America, Inc. is seeking a Customer Support Specialist to handle calls and emails from customers and internal staff regarding order status, product information, pricing, and accounts.

You will use SAP to route shipping invoices and control documents and maintain records for insurance purposes, while coordinating with European colleagues and brokers. The ideal candidate has a high school diploma or GED with 2–3 years related experience, strong typing and MS Office skills,

Qualifications

• High school diploma or GED and 2-3 years related experience.
• Basic to intermediate typing and computer skills (Microsoft Office, data processing).
• Experience in customer relations with professional written and verbal communication.
• Basic to intermediate math and problem solving skills.
• Ability to work in a fast-paced, team environment.
• Ability to follow standard written and verbal instructions (bills of materials, shipping documents).
• Basic knowledge of inventory management techniques.
• Ability to read drawings and prints.
• Knowledge of customs and international shipping procedures is preferred.

Responsibilities

• Receives calls and emails from customers and internal employees to answer inquiries about order status, product information, pricing, and accounts.
• Utilizes SAP to route shipping invoices and controlled documents and maintains records.
• Filing, typing, and performing standard transactions using the current business system.
• Communicates with European sister-company representatives, brokerage vendors, customs and internal staff.
• Provides vacation relief for other Spare Parts team members.

Skills

Typing

Computer skills

Customer relations

Verbal communication

Written communication

Math skills

Problem solving

Team player

Following instructions

Inventory awareness

Read drawings/prints

Bi-lingual (ENG/German or ENG/Spanish)

Education

High school diploma or GED

Tools

UGA business system

SAP

Job description

Description of Job Duties and Responsibilities:

• Receives calls and emails from customers and internal employees to provide answers to inquiries revolving around order status, product information, account status, pricing, product or service
• Utilizing SAP; routes shipping invoices and controlled documents and maintains records for insurance purposes
• Filing, typing, and performing standard transactions using the current UGA business system
• Communicate with European sister-company representatives, brokerage vendors, customs and internal UGA staff
• Provides vacation relief for other Spare Parts team members

Minimum Qualifications (Education, Experience in Related Field, Skills, etc.):

• High school diploma or GED and 2-3 years position related experience
• Position requires basic to intermediate typing and computer skills (Microsoft Office, data processing)
• Experience working in customer relations utilizing professional written and verbal communications
• Position requires basic to intermediate math and problem solving skills
• Ability to work in a fast paced, team environment
• Requires ability to follow standard written and verbal instructions such as bills of materials and shipping documents, or equivalent
• Basic knowledge of inventory management techniques
• Ability to read drawings and prints

Preferred Qualifications (Certificates, Training, Licenses, and Experience):

• Knowledge of customs and international shipping procedures and regulations
• Customer relations and customer interaction experience
• Previous experience withUGA business system or equivalent for basic process transactions
• Bi-Lingual (English/German and/or English/Spanish preferred)

Other (Supervisory Responsibilities, Physical Demands, Travel):

• Ability to work effectively in a noisy environment
• Ability to multi-task and maintain an organized work station
• May be exposed to dust and moving machine parts
• There are no supervisory responsibilities with this position

Core Competencies:

• Job Knowledge
• Initiative
• Decision Making
• Problem Solving
• Time Management and Productivity
• Quality
• Communication
• Customer Service
• Results Driven

United Grinding North America, Inc. is a committed Equal Opportunity Employer EEO-M/F/Disabled/Vets