Customer Advocate I - Onsite

Health Care Service Corporation; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Health Care Service Corporation seeks a Customer Service Representative for an onsite role in Chicago. The position involves responding to member inquiries primarily through phone calls, with an emphasis on customer service skills and communication. Applicants should have a high school diploma and some prior customer service experience. A sign-on bonus is being offered for this position.

Qualifications

• 6 months customer service or office experience.
• Data entry and typing skills required.
• Ability to handle phone inquiries effectively.

Responsibilities

• Assist members and physicians with inquiries over the phone.
• Conduct research and spend approximately 90% of time on calls.
• Respond promptly and accurately to written inquiries.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.

This is an onsite (in-office) role located in Morgan Park, Chicago.

This is not a remote position.

JOB REQUIREMENTS:
* High school diploma OR GED.
* 6 months customer service experience OR 6 months experience in an office environment.
* Data entry and/or typing experience.
* Interpersonal, verbal and written communication skills.
* Analytical and organizational skills and independent decision making skills.
* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:
* 9 months customer service experience.
* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
* Knowledge of medical terminology and anatomy.
* Proven ability to learn quickly and adapt to change.
* Referral preference given to applicants able to take and meet testing criteria.

This is an ONSITE position

Sponsorship is not available

This position is offering a sign on bonus

Compensation: $18.00 - $31.11

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards