Ig Community Support Advocate

Initial Therapeutics, Inc.; United States; Remote; USD 67,000 - 107,000; Full time

Job summary

An innovative company is seeking a dedicated Ig Community Support Advocate to provide essential education and support to individuals affected by Primary Immunodeficiency. This role involves engaging with patients, educating them about treatment options, and facilitating their enrollment in support programs. A commitment to compassionate care and a strong understanding of the healthcare landscape are crucial. Join a forward-thinking organization that values patient advocacy and offers a collaborative work environment, where your contributions will make a significant impact on the lives of many. Embrace this opportunity to be part of a transformative journey in patient care.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Tuition Reimbursement

Paid Volunteer Time Off

Paid Vacation

Sick Leave

Qualifications

• 3-5 years of customer service/sales experience required.
• Strong understanding of primary immunodeficiency preferred.

Responsibilities

• Provide disease state education and peer support for patients.
• Handle calls, enroll patients, and document interactions.

Skills

Communication Skills

Interpersonal Skills

Analytical Skills

Customer Service

Patient Advocacy

Compassion

Education

Bachelor's Degree

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

About the role:

The Ig Community Support Advocate is someone who has proficient experience with primary immunodeficiency (PI) and has familiarity with immunoglobulin (Ig) treatment. You will provide unbranded, disease state education, and peer to peer support to people living with Primary Immunodeficiency enrolled in MyIgSource while being mindful of legal and regulatory constraints during every interaction. You will report to the Community Engagement and Recruitment Lead.

PLEASE NOTE: Hours are Monday to Thursday 9am EST to 6pm EST, and Friday, 9am EST to 5:30pm EST.

Remote – can be located anywhere in U.S.

How you will contribute:

• Patient Education, Peer to Peer Support & Community Outreach
• Make outgoing and handle incoming calls via the toll-free MyIgSource phone line.
• Provide unbranded disease state information, education, and resources about PI, unbranded Ig treatment, plasma, self-advocacy, MyIgSource, and Takeda programs.
• Enroll patients/caregivers in MyIgSource and obtain opt-in, providing a positive experience for all callers documenting all interactions appropriately.
• Handle or triage incoming calls from HCPs as appropriate.
• Travel to/attend approved local, regional, and national patient events, trade shows, attend relevant HCP events, share experience/speak at events to educate on PI, the need for peer-to-peer support, and the educational resources offered by Takeda.
• Attend Unbranded PI Education Support Meetings using discretion in interactions to be mindful of legal and regulatory constraints.
• Attend National walks, local education days to facilitate understanding of MyIgSource, and Ig Community Support at Takeda Internal PI Education.
• Participate in videos, brochures, photos, etc. sharing their experience as an advocate, personal experience with PI and MyIgSource to be shared internally and externally in multiple media.
• Provide feedback to senior leaders of Ig CST on the patient, HCP, disease state, and emotional journey perspective when permissible.
• Educate internal audiences on PI patient experience and patient journey, MyIgSource, and all MyIgSource educational tools and resources.
• Share information, complying with Takeda policies and SOPs and Legal, Regulatory, and Ethics & Compliance guidance.

Minimum Requirements/Qualifications:

• Bachelor’s Degree preferred
• 3-5 years customer service/sales experience in a professional setting, or teaching experience (required if no degree)
• Patient Advocacy, health care and/or experience in a regulated industry is preferred
• Significant education or experience with primary immunodeficiency (PI) strongly preferred
• Proficient communication, interpersonal, and English language oral skills are essential
• Strong understanding of the pharmaceutical, biotechnology, medical device or other healthcare industries and relevant laws and regulations
• Excellent decision-making ability and strong analytical skills
• Ability to take initiative and ownership of assigned duties
• Excellent organizational skills and acute attention to detail
• Ability to work on multiple projects simultaneously and prioritize work
• Basic computer and internet skills including knowledge of Microsoft Office products such as Excel, PowerPoint, and Word
• Have extensive understanding of primary immunodeficiency
• Ability to explain complicated subjects in an easy-to-understand manner
• The following personal characteristics: Compassion and passion for the patients we serve. A bias towards action with high ethical standards, self-starter, and collaborative team player
• Ability to travel 25%, including weekends

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "remote" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location: USA - MA - Virtual

U.S. Base Salary Range: $67,900.00 - $106,700.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations USA - MA - Virtual

Worker Type Employee

Worker Sub-Type Regular

Time Type Full time

Job Exempt Yes

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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