Registered Nurse RN - Patient Advocate, Full-time, Days

Texas Health Resources; Fort Worth (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Texas Health Resources is seeking a compassionate Registered Nurse RN - Patient Advocate. This full-time position involves managing patient grievances and ensuring high service standards at a Level I Trauma Center. The ideal candidate will possess strong communication skills and a commitment to patient advocacy in a supportive environment.

Benefits

401k

PTO

Medical and Dental Insurance

Paid Parental Leave

Tuition Reimbursement

Student Loan Forgiveness

Supportive team environment

Qualifications

• Current RN licensure or compact licensure recognized by Texas Board of Nursing.
• 3 years acute care hospital experience required.
• Patient Advocate experience preferred.

Responsibilities

• Receives and evaluates complaints and grievances from patients.
• Oversees referral, investigation, and resolution of complaints.
• Documents 100% of complaints and grievances received.

Skills

Interpersonal skills

Communication skills

Organizational abilities

Quantitative skills

Bilingual

Education

Associate Degree in Nursing

BSN (Bachelor of Science in Nursing)

Tools

EPIC

Survey Monkey

Job description

Registered Nurse RN - Patient Advocate, Full-time, Days

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Registered Nurse RN - Patient Advocate, Full-time, Days

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25005279

Registered Nurse RN - Patient Advocate – Full-time, Days

Our Patient Advocate department is looking for compassionate top skilled nurses. Is that you?

Work location: Texas Health Fort Worth, 1304 Pennsylvania Ave, Fort Worth, TX 76104

Work hours: Full-time, 40 hours weekly, Monday through Friday

Department Highlights

• Patient Advocate department for 833-bed MAGNET facility
• Department processes 90-100 events per month
• Level I Trauma Center
• Primary Heart Attack Center PHAC
• Comprehensive Stroke Center
• Hospital services include cardiovascular care, high-risk obstetrics, gynecology, orthopedics and sports medicine, neonatal intensive care, and trauma/emergency medicine
  
  

At Texas Health Fort Worth we take seriously our mission to improve the health of those in our community. Come be a part of our exceptional team as we continue to provide outstanding care and deliver award winning results.

You belong here.

Here’s What You Need

• Associate Degree in Nursing required; BSN preferred
• Current RN licensure or compact licensure recognized by the Texas Board of Nursing upon hire
• 3-years acute care hospital experience required
• Patient Advocate experience preferred
  
  

In addition to the required qualifications, a successful RN will

• Excellent interpersonal and communication skills (written and verbal),
• strong organizational abilities, strong service orientation, sensitivity to patients needs
• ability to deal with a variety of healthcare organization/delivery, satisfaction measurement, personalities w/tact & diplomacy, flexibility
• Quantitative skills, expert computer skills including word processing, Survey Monkey, and database software. Presentation facilitation, and training experience
• EPIC experience is helpful
• Bilingual preferred
  
  

What You Will Do

• Receives complaints and/or grievances directly from patients or others on the patient's behalf
• Reviews, researches and evaluates complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy.
• Prioritizes concerns in multiple or complex issues.
• Oversees referral, investigation, and resolution of complaints/grievances independently and coordinates response by involved departments.
• Responds to government or regulatory complaints and responds to agencies as needed.
• Serves as grievance coordinator for entity
• Documents 100% of complaints and grievances received.
• Participates in Patient Safety and Risk Management Operations by identifying potential liability in complaints received.
• May also cross cover Risk Manager on occasion
  
  

Additional Perks Of Being a Texas Health Patient Advocate

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• A supportive, team environment with outstanding opportunities for growth.
  
  

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to [e-mail].

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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