Customer Advocate I

Health Care Service Corporation; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a purpose-driven company where your career can flourish! This role involves working in a call center, assisting members and physicians with their inquiries. You'll be empowered with development plans that foster growth while enjoying a supportive environment. With a focus on customer service, you'll spend a significant amount of time on the phone, ensuring members receive the assistance they need. If you're seeking a fulfilling career with meaningful benefits and opportunities for professional development, this is the place for you.

Benefits

Health and Wellness Benefits

401(k)

Pension

Paid Time Off

Parental Leave

Disability Insurance

Supplemental Life Insurance

Employee Assistance

Paid Holidays

Tuition Reimbursement

Qualifications

• 6 months customer service experience or office experience.
• Interpersonal, verbal, and written communication skills required.

Responsibilities

• Assist members and physicians by responding to inquiries promptly.
• Conduct research and spend approximately 85% of time on the phone.

Skills

Customer Service

Data Entry

Communication Skills

Analytical Skills

Organizational Skills

Education

High School Diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Under supervision, this position is responsible for working in a call center environment, assisting members and physicians by responding to telephone and written inquiries promptly, accurately, and objectively. Duties include conducting research; approximately 85% of scheduled time is spent on the phone based on business needs.

Job Requirements:

• High school diploma or GED.
• 6 months customer service experience or 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills.
• Analytical, organizational, and independent decision-making skills.
• Ability to spend approximately 90% of scheduled time on the phone and sit for long periods with scheduled breaks.

Preferred Job Requirements:

• 9 months customer service experience.
• Experience with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Ability to learn quickly and adapt to change.
• Preference given to applicants who can meet testing criteria.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, we offer meaningful benefits to support our employees' lives outside of work, including health and wellness benefits, 401(k), pension, paid time off, parental leave, disability insurance, supplemental life insurance, employee assistance, paid holidays, tuition reimbursement, and more. Learn more at https://careers.hcsc.com/totalrewards.

The offered compensation varies based on skills, education, and experience. This role may include an annual incentive bonus plan, subject to plan terms and conditions.

HCSC Employment Statement:

We are an Equal Opportunity Employer committed to a welcoming environment that respects and values diversity. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Base Pay Range

$17.75 - $27.83